Helen Pettifer Training Ltd Reviews

I have a great deal of experience dealing with vulnerable customers, but in a face to face environment. I was interested to see, how the event would equip me, with the skills to identify and address vulnerabilities over the telephone, and via e-mail - which is how much of my day to day communications are carried out. I feel the event helped me to do this, and I now feel more confident. Helen was very engaging and passionate about coaching, and the subject matter. So much so that I listened to one of her podcasts during our lunch break, on the day. I would recommend that my colleagues attend the event, and the wider business. Thank you.

thank you Helen - informative, relevant and interesting course. worthwhile taking time out to reflect on practice.

the course refocused my attention more on the dealing of vulnerable customers and to think more about what the person you are talking to may be going through.

Thoroughly engaging training, Professional delivery. Very highly recommended

The course content was relevant to topic. Helen was very knowledgeable and patient, affording everyone the time to talk. It was helpful to hear the challenges that other teams face and how they address them. I also enjoyed the time where we broke off into smaller groups

very useful session with some great tools on how to support vulnerable customers

Helen was great and informative and interacted with the group displaying great knowledge and practices which can be used in our sector of work

Very informative and helped me to reflect on myslef and how I could do better for my customers and colleagues alike.

Helens passion about her work is so clear, genuinely felt like I learnt a lot and took a lot away from this course today. The world needs more people like Helen!

great session, thank you so much for the resources and the detailed information! very helpful :)