Showing 161–170 of 729 reviews
Love the way this is delivered, the content of the training and the various tools provided will make a huge difference in my calls moving forward. Thank you very much Helen
Response: Rebecca , thank you for your positive feedback. I am so pleased that the content and tools provided in the training will make a difference to your customer conversations.
Helen is absolutely incredible- her knowledge and tools are invaluable and the work she does is so inspiring. Her passion and emotional attachment to what she does really shines through and makes such an impact on the way the course is delivered- she creates an environment of safety and respect and makes everyone feel so comfortable. Helen is such a wonderful person and I am so grateful for the work she does.
Response: Shannon, thank you so much for your positive feedback and kind words. I am so glad you found the course valuable and I hope the knowledge and tools gained are helpful to you in the future.
Great course, very informative and thought provoking. Helen was excellent and very passionate about the subject matter, particularly given her own life experience. Thank you and take care!
Response: Thank you for your positive feedback and kind wishes, Paul. I am so pleased you found the course informative and thought provoking. Take care,
I thought the training was excellent. Helen was very good and she made you feel at ease especially with the subject. She made me feel confident in knowing waht to say and the booklet was great.
Response: Thank you for your positive feedback. I am so pleased you now feel more confident about having these conversations.
The training was insightful - and the trainer used their own personal experiences to make the training more relatable. I found this really impactful and educational.
Response: Molly, thank you for taking the time to leave such positive feedback and for your kind words. I am so pleased you found the training impactful and educational.
Great course, gives you the necessary skills, knowledge and confidence to be able to have the required conversation with a vulnerable customer.
Response: Thank you for your positive feedback Ashley. I am so glad the course has given you the confidence to have these conversations.
Helen was very approachable, comforting and experienced. Definitely took a lot from the course and very grateful for the opportunity - thank you!
Response: Jess, thank you for your positive feedback and kind comments. I am so glad you took a lot from the course.
Helen provided a fantastic training session, it was informative, and interactive and although discussing sensitive topics, she made it a fun and collaborative session. I would recommend this training to any one who wants to gain further insight into managing Vulnerable Customers. I will definitely be looking out for any other training sessions I can participate in with Helen
Response: Charley, thank you for your detailed and positive feedback and for the recommendation. I am so glad you found the training informative and look forward to seeing you again in the future.
I thought Helen was amazing. I could listen to her all day. She was so engaging and passionate about what she does.
Response: Thank you for your kind comments and positive feedback Malcolm. I really appreciate it.
Informative with practical elements built around strong theory and knowledge within this field, discussions where built off the back of this that where detailed and full of the sharing of ideas and solutions to assist customers during difficult situations. I feel the course enabled me to better support my team and the wider function moving forward. Thank you
Response: Thank you for taking the time to leave such detailed and positive feedback, Will. I am so pleased you found the training informative and that you feel better able to support your team moving forward.