Helen Pettifer Training Ltd Reviews

It was very helpful to understand passengers and to now think differently. If a customer seems rude or angry they could just be nervous so it helps with how to deal with more difficult calls. There were a few things that were suggested which just isn't possible in our role but still good to be mindful of it for future.

It was interesting as have a better understanding on different types of vulnerable customers and help to understand their needs as each customer are different.

Really helpful for professional and personal life, thank you!

Helen is a very polite, patient, informative trainer. Thank you for giving us the skills and knowledge to support people in our line of work :)

Thanks!

Helen was a great trainer, providing lots of great insight

Helen was amazing and made everyone feel very comfortable and present. She taught me many areas in this vast topic that I hadn't thought would fall in this category. I have a much larger understanding and I know exactly how I will use the knowledge and communication techniques moving forward. Thank you Helen! Jessica Woods

I was very happy with the course, i learnt a lot and found the information given was extremely helpful and put things in to perspective for me.

Thanks Helen, found the course very thought provoking, insightful and helpful for my day to day job!

Thank you for making me aware of the importance of identifying and addressing vulnerable customers. This new knowledge will encourage me to improve customer experience on our platform.