Helen Pettifer Training Ltd

A Leading Authority on Vulnerable Customer Issues & Training

Vulnerable Customer Training - Building awareness and understanding.

Your team interact with vulnerable customers every day.

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How they conduct these conversations impacts whether customers can access the products and services they need.

The outcome of these conversations determines the customer's experience, the reputation of your organisation and regulatory compliance.

• ​Are your team equipped, confident and resilient when responding to vulnerable customers?​
• Do they have sufficient understanding and resources to be genuinely helpful and treat those customers fairly?

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My vulnerable customer training courses are designed to be engaging, practical and relevant.

Whether online or in a face-to-face setting, all courses are delivered in a supportive, confidential and safe environment.

They are informed by regulatory guidance on treating vulnerable customers fairly.

Why use Helen Pettifer Training Ltd?

• Choice of ½, 1 or 2 day courses covering customer situations that may be difficult for employees to respond to.

• Adapted to suit different learning styles, so everyone learns in their own way

• Interactive, practical, and personable, helping delegates feel relaxed and confident to engage and participate