Its trainers combine deep subject knowledge with warmth and empathy, creating safe, relaxed spaces where attendees engage openly with sensitive topics. Across its courses, reviewers value passionate, clear and adaptable delivery, real-life examples, group discussion and interactive activities that make learning memorable rather than theoretical. Practical workbooks, tools and signposting resources support confident application in customer conversations and everyday roles, while tailored content helps teams take learning back to work.
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About Helen Pettifer Training Ltd
Vulnerable Customer Training - Building awareness and understanding.
Your team interact with vulnerable customers every day.
How they conduct these conversations impacts whether customers can access the products and services they need.
The outcome of these conversations determines the customer's experience, the reputation of your organisation and regulatory compliance.
- Are your team equipped, confident and resilient when responding to vulnerable customers?
- Do they have sufficient understanding and resources to be genuinely helpful and treat those customers fairly?
My vulnerable customer training courses are designed to be engaging, practical and relevant.
Whether online or in a face-to-face setting, all courses are delivered in a supportive, confidential and safe environment.
They are informed by regulatory guidance on treating vulnerable customers fairly.
Why use Helen Pettifer Training Ltd?
- Choice of ½, 1 or 2 day courses covering customer situations that may be difficult for employees to respond to.
- Adapted to suit different learning styles, so everyone learns in their own way
- Interactive, practical, and personable, helping delegates feel relaxed and confident to engage and participate
Helen Pettifer Training Ltd in action
Courses delivered by Helen Pettifer Training Ltd
13 courses
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