Equality, Diversity and Inclusion

Description

In a multicultural world, where our communities and workplaces are diverse, understanding and embracing EDI is not just a moral imperative but also a strategic advantage.

This 1-day training course is designed to foster a culture of understanding and appreciation for the diverse perspectives and backgrounds that individuals bring to the workplace.

The course covers key concepts related to equality, diversity, and inclusion, exploring how they contribute to a more innovative and collaborative work atmosphere. Delegates will learn practical strategies for promoting inclusivity, addressing unconscious biases, and creating environments that support equal opportunities for everyone.

Delegates will have the opportunity to reflect, share good practices and participate in course activities and case study discussions.

Benefits to your organisation

• Prioritising and promoting EDI helps to attract and retain a diverse pool of talented individuals
• EDI training helps employees recognise and address unconscious biases, fostering a more equitable and fairer workplace
• A diverse and inclusive work environment fosters creativity and innovation, leading to increased productivity as employees bring a variety of perspectives and ideas to the table
• A diverse workforce can better understand and connect with a diverse customer base, leading to improved market insights and customer relations
• EDI training helps organisations stay compliant with laws and regulations related to diversity and inclusion in the workplace, reducing legal risks

What you will learn

Learning outcomes

• Understand the FCA resilience driver
• Recognise a range of situations that lower resilience and how this impacts customers
• Know how to support a customer experiencing low resilience emotionally and practically
• Understand the importance of signposting

Who should attend training

• Customer facing staff
• Claims handlers
• Complaints handlers
• Vulnerability Champions and leads
• Customer Service Team LeadersCourse Content

What is Equality, Diversity & Inclusion?

• Introduction
• Definitions
• The Equality Act and Understanding Discrimination
• Understanding Diversity
• Understanding Inclusion

Understanding EDI

• Understanding language
• Understanding behaviours

Understanding Biases

• Multi-Generational Workforce
• Conscious and unconscious Bias
• Challenging our personal biases
• Challenging other’s biases

Creating a Diverse & Inclusive Workplace

• Benefits of diverse and inclusive workplaces
• Creating and promoting diversity and inclusion
• Reasonable adjustments