Helen Pettifer Training Ltd Reviews

Helen was engaging and knowledgeable and managed to keep the attention of the room throughout the session. She provided useful ways to manage difficult calls and was able to provide reassurance to attendee's in response to any questions.

Good course - encouraged you to look more closely at how you would interact with vulnerable customers. Found it engaging. The workbooks were excellent. The twiddle toys provided were a great idea! Good ice breaker. The only thing I found a bit jarring was when we were invited to think of some ideas as to what would make a consumer more vulnerable/upset - was when 'menopause' was given as a reason. Think that this is a bit derogatory. As a takeaway from this course for me personally as someone who tends to over talk, which can sometimes make a difficult situation worse - never underestimate the power of silence during a difficult call!

Very helpful course got some good take away that I feel will help me better deal with these calls or conversations

Great content and delivery from Helen, that provided much food for thought, in terms of how we integrate some of the ideas into our business to further support staff and customers. Thanks so much for a really enjoyable day!

It was good to attend the course. Learned & acknowledged from other team members what queries/questions they had and how they dealt with.

This was training by way of informal discussion which was unusual but I thought it was useful and engaging. Ultimately the key two points for me are active listening and asking the right questions.

It was a good refresher course.

The course underlined a lot of things that I already knew but so much new information and practical useable ways of dealing with customers and situations that we regularly encounter. I def feel more empowered to deal with vulnerable customers

Helen's honest, sympathetic approach to this subject was inspiring. It was clear that she had a lot of experience and knowledge in this area and the course content was delivered in an easy to digest manner. I really found it useful and a great reminder of the support and impact we can have when dealing with customers difficult situations.

Excellent training and tutor