Samantha M, 06 Oct 2023
Helen was vulnerable with us and in turn it allowed us to learn a lot from her. The topic is heavy but there was definitely a sense of feeling safe and heard. I truly believe the knowledge she has and how she delivered the session helped me understand how to manage conversations with vulnerable and suicidal customers more effectively.Response : Samantha, thank you for taking the time to leave such detailed feedback. It is a heavy topic and I am glad you came away feeling like you could manage these types of conversations more effectively in future.
Matthew C, 21 Sep 2023
The course was good, the trainer was knowledgeable and engaged with the room with answering questions when asked. The course was lengthy but didn't feel long which was nice. I feel the course could of done some more practical and or role play to see the information that was provided put into action.Response : Matthew, thank you for taking the time to leave feedback. There is a lot to cover in the time and I do appreciate your comments regarding more practical applications based on the information covered in the course.
Brad W, 20 Sep 2023
Very good and insightful course - thanks!Response : Thank you for taking the time to leave feedback Brad; I am so pleased you found the course useful.
Maggie M, 11 Sep 2023
Good resources provided and good chat with other advisers on strategies.Response : Maggie, thank you for taking the time to leave feedback. I am glad you found the resources useful and that the day generated some good discussions around strategy with other advisers.
Gail M, 04 Sep 2023
Excellent trainer and course. To be honest I have been on a few courses relating to this topic in my last job but this one accurately summarised what the others took a few days to do. Thank you.Response : Thank you for your positive feedback Gail. I'm so pleased you found the course useful.
Ruth T, 31 Jul 2023
As a psychiatric nurse and mental health first aid instructor i am very familiar with the content of this session, however it was great to see that the training offered was much aligned to that of the MHFA, NHS and other relevant charitable organisations. Helen was a great trainer, manged the pace of the session well and was very engaging. I found it to be a useful refresher.Response : Ruth, thank you for taking the time to leave such detailed feedback. I am pleased you found the course aligned with your previous training and therefore was a useful refresher.
Susan M, 31 Jul 2023
Really insightful course. The material gives helpful ways of explaining this difficult topic when training others.Response : Thank you for your feedback Susan, I am glad you found the course material useful for training.
Janet W, 26 Jul 2023
thank you Helen - informative, relevant and interesting course. worthwhile taking time out to reflect on practice.Response : Janet, thank you for taking the time to leave such positive feedback. I am so pleased you found the course informative and interesting.
Daniel C, 07 Jul 2023
Helen was really knowledgeable and passionate about her work and gave a really good insight of how many different types of customers can be vulnerable and may need supportResponse : Thank you for taking the time to leave feedback, Daniel, I really appreciate your comments.
Lucy P, 07 Jul 2023
The material doesn’t really relate to my job role too much as my customer conversations are usually too short to build a rapport. I’ve had similar training in the past in my counselling courses, it’s a good refresher for these skills in life. Thank youResponse : Lucy, thank you for taking the time to leave feedback. I am glad if the course has provided a refresher of these skills and may be of use in the future.