Andrew S, 28 Feb 2024
Richard G, 31 Jul 2023
I thought a course of this nature would have given real -life examples which would have allowed those being trained to contemplate the hear and now, what would we have done if faced with that call. It is a sensitive subject, Helen was very patient, I perhaps was expecting the course content to be a little more advanced.Response : Thank you Richard for providing this feedback and your insights into the course content. I'm sorry to hear the course content wasn't what you expected, especially with regards real-life examples and how to handle those. I will pass this feedback back to your training lead and I can provide additional scenarios and support resources as required.
James S, 25 Feb 2022
Very informative.Response : Thank you James for your feedback and for your participation in the discussions.
Janet L, 26 May 2021
The course was good overall I just felt there was a lot of information and it felt a bit much for one day. Personally I found the information on suicide too in depth - our staff are not aiming to be counsellors or samaritans and I don't think it's fair they should be expected to deal with these situations. Sometimes a little information is a dangerous thing.Response : Thank you Janet for your feedback and comments. I understand that there was a lot of information shared during the day and that some of it can be upsetting and overwhelming. Vulnerability is a very broad and deep topic to cover. I'm sorry to hear that you felt some aspects of the course were too in-depth. Whilst it's important to support people who are facing difficult experiences, I understand that this can be a distressing part of customer service. I hope you took away some other key points from the course that will help you with your customer conversations.