Showing 1–10 of 729 reviews
very informative and delivered in a way that made it memorable
Response: Thank you for your positive feedback, Isabelle. It's great to hear you found the training informative and memorable.
I have taken an interest in Vulnerable customer topic in the past but never to this depth .Helen really brought to life just how important the vulnerable customer lens is, and some of the challenges facing many of our customers. I came away with my mind racing about how we can support our customers more. The course was engaging, fun, emotional, educational and interactive. Thanks Helen
Response: David, thank you for your positive feedback. It's great to hear that you went away with your mind racing - in a good way! and that you found the course enjoyable and educational.
Helen was a great trainer. I appreciated her speaking about Daniel and adding that personal experience to the course, it made it very touching and memorable. She provided a lot of content which I can now take back and utilise in my day to day role.
Response: Thank you for your positive feedback, Katy. It's great to hear that the course was memorable and that you'll be able to use the content to help with conversations in your day to day role.
Helen was a wonderful trainer and very passionate about the subject
Response: Thank you for your positive feedback and kind words, Sarah. It's much appreciated.
Excellent course with great materials which can be utilised daily. Makes you think of situations and alternative ways to do something for the benefit of a customer and their companions. Helen is a great speaker with the unique ability to use personal experiences as examples which makes the course feel more personal.
Response: Thank you for your positive and detailed feedback, Maxine. I am so pleased you found the course and materials useful and I hope they will help you in your conversations going forwards.
The course was overall really insightful and moving whilst being memorable for everything covered. The layout meant that everything flowed really easily and with regular breaks it was easier to retain the knowledge Helen shared
Response: Paris, thank you for your positive feedback. I am glad to hear that the content was memorable and the flow of the day worked well.
I really enjoyed this course. I’ve done VC training several times before but the delivery of this course was fantastic. I like that Helen had extensive knowledge of the FCA and was able to answer our questions quickly and with the appropriate knowledge, not just giving us a potential scenario but talking real life. I enjoyed learning about her son Daniel and I think it really helped us all to understand vulnerable customers just that little bit more. All in all I’d give this 5 stars 🌟. Great course, great delivery and a genuinely lovely trainer. Thank you Helen!
Response: Becky, thank you for your detailed and positive feedback. It's so good to hear that you enjoyed the training and I appreciate your kind words. I'm glad you came away with your questions answered and I hope the course will help with conversations in the future.
Content and tools were helpful
Response: Ellie, thank you for your positive feedback. I'm pleased you found the course useful.
Helen was absolutely brilliant and clearly passionate about her teaching, the course content was very good as were the resources provided.
Response: Thank you for your positive feedback and kind comments Joanne. I am so pleased you enjoyed the training.
I really enjoyed this course, found it very useful. The tips for handling difficult and challenging customer conversations were practical and will be easy to apply. I would definitely recommend Helen and this training to others.
Response: Zena, thank you for providing such positive feedback. I'm really glad that the tips provided will be easy to use in future customer conversations and thank you for the recommendation.