Helen Pettifer Training Ltd Reviews

Excellent, thought-provoking training delivered in a sensitive way.

Helen was engaging and knowledgeable and managed to keep the attention of the room throughout the session. She provided useful ways to manage difficult calls and was able to provide reassurance to attendee's in response to any questions.

The Training was quiet educative and interactive as well. Helen made sure to interact with us all throughout the session, though the time allocated wasn't enough to keep going but it was quiet lively. More of this session should be encouraged at least every 3months. A topic for agents on how to manage the stress that comes with dealing with customers should also be looked into.

UK oriented information is not much good in Ireland.

Very engaging, helpful and worthwhile course. I would recommend anyone dealing with customers to do this course.

I really enjoy the training provided by Helen, i have done 2 full courses and a refresher. All i have gained new information a tools to help with my job. Helen takes time to listen, provides information and also makes it fun.

This was the best training session I have attended. It was interacting and made me think about a lot of things I was doing wrong when having certain conversations.

Honestly, I think Helen is an incredible trainer. She is great at keeping people engaged without making things feel awkward. I feel like there was no point I was growing bored, I absorbed everything she said. Really really impressive!

Very good day

Helen demonstrated strong engagement by integrating relevant and personal examples to reinforce her message. There was a lot of preparation that went into the course from Helen, having a book to look back on and help others in my team is hugely useful and the kind touch with the fidgets on the table to bring a calm and relaxed atmosphere to learning. I felt able to absorb information and enter into a deeper level of conversation, knowing that there wouldn't be a quiz or test which can often divide a group of learners and cause some awkwardness. When dealing with the subject of vulnerability this was the perfect atmosphere to create trust in the discussions and enable learners to interact with questions and stories to aid learning and development in this area. Helen is very open with her feelings and emotions which helps learners to do the same, it is only by doing this that you can take on the important lessons of empathy and support. Among the courses I have undertaken, this one stands out as the most effective in facilitating deep understanding and sustained engagement. It significantly contributed to my role!