Helen Pettifer Training Ltd Reviews

I found the course really useful and this will assist me in supporting my teams who are more likely to encounter such calls than I am. The presenter is clearly very knowledgeable and passionate which is evident from her excellent presentation of this sensitive subject. My only observation is that the length of the course could be reduced.

It is clearly a difficult subject area and there is the challenge of whether some of the actions will be suitable in our area of work. However it does provide some information which would be useful.

Very well-rounded, knowledgeable and engaging session. Would certainly recommend to anyone in an insurance environment who would be customer facing

An excellent course and well presented

An excellent course - the subject matter isn't the easiest to talk about but the training was very informative and well presented

I really think Helen did an excellent job in delivering the course and is evidently, very knowledgeable on the topics discussed. In my personal opinion however, I do not like virtual delivery of a training course as I do not get the same benefit and focus that you would if you were face-to-face. Being in person also makes it easier to bounce ideas of each other as opposed to through a screen when it's hard to input in conversation without talking over someone or interrupting. Also technical issues are almost always present which cannot be helped. This is just my personal preference. I also feel like it was a long time to sit at a screen and listen with only one short break (as your camera had to be on at all times it felt quite awkward to leave to pop to the toilet, etc, when needed). I did find my attention wandering more than it should for this reason but again, I am not a fan of virtual delivery which plays a big part. Overall, I did feel very supported by Helen in this course and cannot fault her clear passion and experience in this field however, I did not feel that I personally gained any new information from the course but appreciate this will vary from person to person.

Great course, Jasbinder was fantastic, the only feedback I have I was on the training 9-12:45 and we only had one 10 minute break. Perhaps two breaks would have been better.

The course was very good - I found it very informative and the trainer was excellent

The course was very helpful and informative. It was very helpful to look at situations from a different perspective and be provided with additional tools to best identify and assist vulnerable customers. I would only suggest including additional breaks. There was a lot of information to take in and I believe many would benefit from having some time to absorb the information, stretch their legs or take their headset off for a while (where sessions are on Teams). Having just a couple more breaks of 5-10 minutes to remove the headset, look away from the computer and give your eyes/brain a break would make a big difference.

Helen was warm, open and engaging from start to finish. The material and interactions were based on experiences gained over time and in different sectors, so it was easy to engage, understand and follow the training, whether you were new to the subject or a more experienced trainee. A+ for providing fidgets for the group, to help with focus. Well done Helen, keep up the good work.