Helen Pettifer Training Ltd Reviews

very informative and delivered in a way that made it memorable

I have taken an interest in Vulnerable customer topic in the past but never to this depth .Helen really brought to life just how important the vulnerable customer lens is, and some of the challenges facing many of our customers. I came away with my mind racing about how we can support our customers more. The course was engaging, fun, emotional, educational and interactive. Thanks Helen

Helen was a great trainer. I appreciated her speaking about Daniel and adding that personal experience to the course, it made it very touching and memorable. She provided a lot of content which I can now take back and utilise in my day to day role.

Helen was a wonderful trainer and very passionate about the subject

Excellent course with great materials which can be utilised daily. Makes you think of situations and alternative ways to do something for the benefit of a customer and their companions. Helen is a great speaker with the unique ability to use personal experiences as examples which makes the course feel more personal.

The course was overall really insightful and moving whilst being memorable for everything covered. The layout meant that everything flowed really easily and with regular breaks it was easier to retain the knowledge Helen shared

I really enjoyed this course. I’ve done VC training several times before but the delivery of this course was fantastic. I like that Helen had extensive knowledge of the FCA and was able to answer our questions quickly and with the appropriate knowledge, not just giving us a potential scenario but talking real life. I enjoyed learning about her son Daniel and I think it really helped us all to understand vulnerable customers just that little bit more. All in all I’d give this 5 stars 🌟. Great course, great delivery and a genuinely lovely trainer. Thank you Helen!

Content and tools were helpful

Helen was absolutely brilliant and clearly passionate about her teaching, the course content was very good as were the resources provided.

I really enjoyed this course, found it very useful. The tips for handling difficult and challenging customer conversations were practical and will be easy to apply. I would definitely recommend Helen and this training to others.