Helen Pettifer Training Ltd Reviews

The course was very good - I found it very informative and the trainer was excellent

The course was very helpful and informative. It was very helpful to look at situations from a different perspective and be provided with additional tools to best identify and assist vulnerable customers. I would only suggest including additional breaks. There was a lot of information to take in and I believe many would benefit from having some time to absorb the information, stretch their legs or take their headset off for a while (where sessions are on Teams). Having just a couple more breaks of 5-10 minutes to remove the headset, look away from the computer and give your eyes/brain a break would make a big difference.

Helen was warm, open and engaging from start to finish. The material and interactions were based on experiences gained over time and in different sectors, so it was easy to engage, understand and follow the training, whether you were new to the subject or a more experienced trainee. A+ for providing fidgets for the group, to help with focus. Well done Helen, keep up the good work.

I think Helen was incredibly pragmatic in her approach and incredibly helpful.

Excelling training! Very insightful

The Customer Vulnerability team recently took part in resilience training delivered by the fantastic Helen Pettifer. The session was both engaging and insightful, helping us understand why resilience is so important when handling challenging and emotionally demanding calls. Helen shared plenty of practical techniques to help us spot stress, manage our emotions, and stay calm and professional under pressure. One of the highlights was creating our very own resilience boxes — which was great fun and gave everyone a chance to reflect on what helps them recharge and stay positive. The training showed how building resilience boosts wellbeing, confidence, and performance in a fast-paced environment. The skills and strategies we learned aren’t just useful at work; they can also be used in everyday life to manage stress, keep a healthy balance, and respond more positively to life’s challenges. Helen was an amazing trainer who created a relaxed, supportive atmosphere and delivered the session with warmth, empathy, and enthusiasm.

I found this course to be extremely informative and I feel I was provided the right knowledge to deal with vulnerable customers going forward. the course also raised my awareness of areas that I may have missed with regards to vulnerable people and how to manage my own emotions to be more affective at assisting vulnerable people.

Helen's training sessions are fantastic & she is so warm and really easy to talk with.

I think the course was Great!, I can tell Helen has lots of experience on this field, so feel really confident with the content of the course and what my colleagues and myself learned on it. Even though I hope not to get one of those challenging calls, I have a massive relieve as I feel confident I will be able to deal with it and hopefully make a small difference in that vulnerable person's life

Very enjoyable and informative course. Lots of useful tools to implement in my daily job plus also dealing with people in general.