Helen Pettifer Training Ltd Reviews

Helen was fantastic, extremely knowledgeable and really informative without overwhelming us. It felt like discussions happened naturally and we learnt so much for the session which we can now take away and put into practice to better help our customers who need us the most. Thank you Helen!

Thought it was engaging and eye opening, Helen was excellent

Helen was really engaging and clearly passionate about the subject, which in turn got everyone excited about it. We came up with loads of good ideas for the company and strategies we can implement in day-to-day life when encountering vulnerable customers. Helen also made it fun - the time passed so quickly! Would definitely recommend to teams that deal with customers, or even those that don't, as it's such an eye-opening subject. Thanks Helen :)

As a claims trainer for Markerstudy I found this course extremely interesting and useful to allow me to provide the tools and to support handlers manage difficult conversations with customers, not just those where suicide is mentioned. We deal with numerous vulnerable customers everyday. I also took away some great trainer techniques from watching Helen, she is a lovely trainer. She has a lovely tone of voice, she is knowledgeable, passionate and empathetic. Thank you

I really enjoyed the course with Helen. The session was engaging, and personal experiences were shared in a safe space. I feel the language and conversation styles that were discussed in the session will not only help in my role but also my every day life. Thank you for a great session

I really enjoyed the course with Helen. The session was engaging, and personal experiences were shared in a safe space. I feel the language and conversation styles that were discussed in the session will not only help in my role but also my every day life. Thank you for a great session

Great Course, given the emmotive subject. Deals well with the balance of helping without 'counselling'.

Very good course. Practical, well-paced, sensitively handled. Will be useful for developing our processes for handling suicidal conversations.

Course was interesting and presented in such a way that did not cause distress on a difficult subject. Useful to have some guidance to follow in how to respond to challenging conversations with clients.

Good informative course - thank you