Helen Pettifer Training Ltd Reviews

Course was interesting and presented in such a way that did not cause distress on a difficult subject. Useful to have some guidance to follow in how to respond to challenging conversations with clients.

Good informative course - thank you

Helen was really engaging and knowledgable, making the subject relevant and informative. I learnt so many valuable skills and tools to help our vulnerable customers. These customers are not just a tick box exercise, we must prioritise their emotional needs and focus on establishing what information is relevant in order we can support the customer. Thank you Helen, the best training I've had in a long while :)

Very engaging and interesting course. I enjoyed the breakout rooms to discuss options with peers, very beneficial and I will take a lot of information away from this course.

I will commit to properly identifying vulnerable people and to improve my communication based on the helpful information provided by this course.

through this session, I can easily identify customers who are potentially vulnerable. I will be more extra careful in handling this type of customer and do not assume in any situation. Thanks Helen and Jasbinder!

very helpful to recognise vulnerable customer, I've realise that there are many today is very productive and more learnings

Helen was so engaging and knowledgeable in delivering this course. She had answers for every question we had and her warmth while giving support definitely helped make what is a tough subject better to learn about. I feel better equipped to help customers now. Thank you so much Helen!

I attended this course with little experience on how to attempt to support this topic of conversation. The course was emotive and powerful and I came away feeling empowered that I could attempt to help make a difference to someone if they needed it (hopefully this is a skill I will never have to put to use) but in today's society it's sadly an important one that is very much needed. I'm so pleased I had the opportunity to attend this course. These are not just workplace skills learned but also life skills. I would 100 percent recommend this course to key colleagues supporting customers in challenging situations.

Helen's honest, sympathetic approach to this subject was inspiring. It was clear that she had a lot of experience and knowledge in this area and the course content was delivered in an easy to digest manner. I really found it useful and a great reminder of the support and impact we can have when dealing with customers difficult situations.