Showing 101–110 of 729 reviews
I’ve a lot from today’s course. Finding out more about the different types of vulnerabilities has definitely helped me in the way I do my job
Response: Faye, thank you for your positive feedback. It's great to hear that you took a lot away from the course and that it will help you in the future.
Good course - encouraged you to look more closely at how you would interact with vulnerable customers. Found it engaging. The workbooks were excellent. The twiddle toys provided were a great idea! Good ice breaker. The only thing I found a bit jarring was when we were invited to think of some ideas as to what would make a consumer more vulnerable/upset - was when 'menopause' was given as a reason. Think that this is a bit derogatory. As a takeaway from this course for me personally as someone who tends to over talk, which can sometimes make a difficult situation worse - never underestimate the power of silence during a difficult call!
Response: Thank you for your feedback Diana. I have replied in more detail directly.
The session was highly informative and engaging, with clear, practical guidance that I can apply in my day-to-day interactions. The content was well-structured, and I particularly appreciated the focus on the tools and materials we can take away to use in our customer interactions and keep revisiting - keeping the skills fresh which helped bring the our conversations to the next level.
Response: Thank you for your positive and detailed feedback Kristian. I am so pleased the course provided lots of takeaways to help with customer conversations going forwards.
Helen is great, she knows what she is talking about and has amazing techniques and tips on how to improve not only your customer service skills but your undertsanding skills. Thank you Helen!
Response: Eduardo, thank you for your positive feedback and kind comments. I am pleased the course provided some useful techniques for enhancing your customer conversations.
The session was good and started some great conversations. Even though I;m not directly customer facing the content was still useful and relevant. Just one thing I thought I would mention is that I think perhaps an extra break could be put in. We started at 9.30 and had a brief break at 11.30 - a lot of people were getting fidgety so maybe 1.5 hrs max before a quick break :)
Response: Vicky, thank you for your positive feedback. I'm glad you found the course useful. I appreciate your observation regarding break times and will take that on board - thank you.
The course was a real eye opener, Helen was fantastic in her approach, very understanding and empathetic. Helen was also very informative and provided everyone with helpful tools in handling these difficult conversations.
Response: Thank you for your positive feedback and kind comments, Stephen. I am really pleased you found the training helpful in providing the tools to handle difficult conversations.
Very helpful course got some good take away that I feel will help me better deal with these calls or conversations
Response: Thank you for your positive feedback Kelly. I am so glad you found the course useful.
I thought this was a brilliant course and so informative. Would definitely recommend to others! Thank you again Helen:)
Response: Nikki, thank you for your positive feedback, kind words and recommendation. I am so glad you enjoyed the course.
Excellent course, Helen is very knowledgeable and delivers training in a difficult subject in a very professional manner.
Response: Thank you for your positive feedback and kind comments, Niall. I am so pleased you found the course useful.