Showing 141–150 of 734 reviews
It was good to attend the course. Learned & acknowledged from other team members what queries/questions they had and how they dealt with.
Response: Thank you for your feedback Bindu and I am pleased that you found the session useful.
Brilliant first day of sessions from Helen. Her knowledge and experience really helps with such an important topic for our industry.
Response: Thank you for your kind words, Lucy. It was a pleasure to deliver this training to the team.
This was training by way of informal discussion which was unusual but I thought it was useful and engaging. Ultimately the key two points for me are active listening and asking the right questions.
Response: Ross, thank you for your feedback and takeaways from the session. I am glad you found the training useful and engaging.
It was a good refresher course.
Response: Thank you for your feedback Ashmee. I am glad you enjoyed the refresher course.
Helen was engaging, informative and kept the training focused and fun.
Response: Marcus, thank your for your positive feedback. I am glad you found the course engaging and informative.
Very pleasant course and thought provoking. Have done the course before but was nice to recap.
Response: Thank you for your positive feedback Tracey. I am so pleased you found the course recap useful.
Both of the trainers were fantastic! The course was very interactive and engaging from start to finish. I would highly recommend!
Response: Zoe, thank you for your positive feedback and kind words. I am so pleased you found the course engaging and we are grateful for your recommendation.
This was a brilliant course for knowing how to best approach these very challenging and emotional conversations. I have gone away feeling a lot more confident that I would be able to have these conversations going forward.
Response: Hi Natasha, Thank you for taking the time to provide such positive feedback. I am so pleased you feel more confident to have these conversations in the future.
Helen's training sessions was incredible, engaging , captivating and most importantly interesting. No question was too much and Helen tried her upmost best to answer questions presented to her. If unable she made a note to ensure to provide answer at a later date. Very friendly, polite and professional. Thank you for enhancing our knowledge!
Response: Lauren, thank you so much for taking the time to leave such positive feedback and for your kind words, they are much appreciated. I am so pleased you found the training interesting and engaging.
The course was exceptionally well presented, with the trainer demonstrating a deep understanding of the challenges associated with supporting vulnerable customers. The trainer kept all participants highly engaged throughout the session, using relevant examples and interactive discussions to ensure that complex topics were clearly understood. All questions were addressed thoroughly, with practical guidance provided on how to identify, communicate with, and support vulnerable customers effectively,
Response: Safdar, thank you for taking the time to leave such positive and detailed feedback, and for your kind words. I am so pleased you took so much away from the training and hope it helps with customer conversations in the future.