Showing 181–190 of 729 reviews
very interesting course that empowers the attendees to engage with vulnerable customers in the best way possible to achieve the firm's goals while being mindful of the unique situations of individual customers
Response: Thank you for your positive and detailed feedback Christine - I am so pleased you found the course interesting and empowering.
Some great resources provided with the course and it was great to meet Helen. Clearly very established experience and knowledge and Helen's passion for the subject is very clear. Although I've had training and experience with vulnerable customers, it's still often uncomfortable or sometimes that trepidation when approaching a subject with a customer. However, the resources are fantastic with some helpful tips or phrases that I find will be very beneficial for myself and my colleagues when we share what we've gained.
Response: Rhys, thank for taking the time to leave such detailed and positive feedback, and for your kind comments. I am so glad you feel that the resources will help with your customer conversations and make the experience a better one for you too.
Brilliant training session Helen and thank you so much for hosting it. I am currently updating training material for out contact centre and this will really come in handy.
Response: Elliot, thank you so much for your positive feedback. I am really glad you found the session useful.
This was a great course and Helen was a great course leader. I benefited from reinforcement of existing knowledge, as well as picking up some extra knowledge to use going forward. This course is vital to our line of work so it was a great experience and definitely a necessity to take part in.
Response: Thank you for taking the time to leave such positive feedback, Lewis and for your kind comments. I am so pleased you found the course useful.
This was an incredibly useful training session that covered a range of topics which was bespoke for us and what we required. Helen has a great amount of knowledge in this area and delivered the training professionally and compassionately given the topics under discussion. It has provided us with the skills, tools and confidence to deliver the best service we can to all our customers whether they're in a vulnerable situation or not
Response: Thank you so much for your positive and detailed feedback Steven. I am really glad that the training has given you and your team the skills and confidence to deliver the best customer service in any situation.
During the course we discussed adding resources specifically to cover Scotland, N Ireland and the Channel Islands (MIND only services England and Wales). If you can let us know that resources you hae added, once you have, it would be much appreciated.
Response: Dawn, thank you for your positive feedback. We are compiling the additional resources and will be in touch when those are ready.
Excellent course, as usual. I love my training sessions with Helen and always look forward to the next one!
Response: Thank you for leaving such positive feedback Sinead, I am so pleased you enjoyed the training.
I found this course extremely beneficial and engaging. Helen is very knowledgeable and supportive - would highly recommend this course!
Response: Thank you for your positive feedback and recommendation, Natasha. I am so pleased you and the team enjoyed the course.
Helen done a fantastic delivery of the course, I have already used some of the content and applied them in my job role. I made lots of notes and alongside the downloadable pack, will be re delivering to my other colleagues. Thank you so much.
Response: Hi Jodie, thank you for your positive feedback and kind words. I am so pleased you found the course useful and have already used some of the content.
Fantastic thought-provoking course tailored to the need of our organisation and the work we undertake. Having attended a few courses on similar topics before, this course delivered by Helen and Jasbinder superseded all my expectations. It was clear to see from the outset that both trainers are truly passionate about the topics covered, which further added to the overall enjoyment of the course. I found the course very engaging and will most definitely recommend the course to other colleagues and connections who are interested in learning more about the topics of trauma and vulnerabilities. Thank you to both Helen and Jasbinder for delivering this course and I wish you both all the greatest success in the future. The work you do and the hearts you touch are undoubtedly changing the lives of so many people.
Response: Sheldon, Thank you for your positive, detailed feedback and your kind comments - they really are appreciated. We are so pleased you enjoyed the course and thank you for the recommendation.