Showing 131–140 of 734 reviews
I really enjoyed the course Helen came across well and it was nice to hear other experiences from the other side of employees I would highly recommend it
Response: Thank you for your positive feedback, David. I am glad you enjoyed the course and had the opportunity to hear other employees' experiences.
An insightful session, Helen was really knowledgeable.
Response: Kia, thank you for your positive feedback and kind words. I am glad you found the session insightful.
Great course and content. Really liked the opportunities to discuss as a group, very insightful.
Response: Faye, thank you for your positive feedback. I am so pleased you enjoyed the course and the opportunities for group discussions.
Helen was a really knowledgeable and engaging trainer that tailored the course to our needs. I would definitely recommend both her and this course.
Response: Holly, thank you for your positive feedback and kind words, I really appreciate it.
I really learnt a lot and enjoyed the course. It was well paced, information was not overwhelming and it was helpful to be able to discuss the topics as we went. I feel more confident having conversations with clients who are in distress, and feel more capable of considering risk factors and knowing what to say. Thank you for a really interesting course.
Response: Thank you for your positive and detailed feedback Catriona. I am so glad you found the course interesting and helpful and that you now feel more confident in having these conversations with clients.
Very good course, good takeaway packs and discussion points throughout.
Response: Sam, thank you for your positive feedback. I am so pleased you enjoyed the course and I agree, there were some great discussion points during the session.
I thoroughly enjoyed this course. It was well presented, informative and interactive. I learnt a great deal and lots to take away. I do however feel this should be rolled out to all... as the changes we need to make as a business to help vulnerable customers affects everyone... as also mentioned on the course, you could say we're all vulnerable and therefore should treat everyone with kindness thats the first place to start.
Response: Jo, thank you for taking the time to leave such detailed and positive feedback. I am so pleased you enjoyed the course and took a lot away from the session.
I thought your facilitation of the course was outstanding, you create an open and psychologically safe space from the very start. I took a lot from the course; one thing that stood out that I have mentioned in countless conversations with colleagues is the point around the fight or flight response when first engaging with a customer that is feeling suicidal, and how it is normal for a colleague to be unsure of what to say initially to open the conversation and support the customer. I really like your take on this that it is okay to feel this way and I have shared your practical suggestions for how to overcome this using statements such as ‘I don’t have the answers, but I’m just glad you told me, and I am here to listen to you and support in anyway I can’ Thank you again for delivering such a productive and meaningful session. Your passion and genuine care for the wellbeing of people comes across in abundance.
Session was really clear and engaging. I learnt a lot that I can implement not only at work but in my day to day life and also be in a stronger position to support my team.
Response: Dexter, thank you for leaving such positive feedback. I am so pleased you found the course engaging and useful for both personal and professional conversations.
I found the useful/unhelpful terms for when people are in a crisis really insightful. Sometimes the phrases on the unhelpful side would come out naturally without even realising you were probably causing more harm than good. I will use these in my personal and professional life. As some of the subject matter was difficult to hear, Helen made it clear that anyone could leave the room to take a minute at any stage with no judgment
Response: Mitchell, thank you for your detailed and positive feedback. I am so pleased that the phrases we covered were useful and I hope they help in future conversations.