Helen Pettifer Training Ltd Reviews

Helen provided training that was informative and engaging. Helen's passion for the subject came through throughout and it was a personal highlight for me. I would have preferred to have done this type of training in-person as I engage with sensitive subjects better in-person and feel that I am more likely to join in conversations than I am over teams - This may be personal to me, but I thought I would share. I'm currently completing my counselling skills training and found some of the information shared by Helen (i.e The Feelings wheel and Circle of Control) to be valuable as I had not come across these in my training yet. Thank you Helen.

Really happy with the course content, found the skills to be helpful in dealing with difficult conversations

Excellent course - thank you. Helen is very knowledgeable in this subject matter and was able to share many tips/best practices. Lovely nature and professionally presented. Will certainly be able to use this in many areas going forward and to share with other DBW colleagues, Thank you

Helen delivered a course that met our requirements and was a perfect add-on to the internal training we already offer.

Helen is the perfect person to deliver this course. With a real world understanding she's able to not only use models and frameworks but also life experience. Extremely empathetic and understanding of everyone's feelings. Helen is amazing and an inspiration.

Helen is absolutely brilliant, so knowledgeable and very good at giving advice for difficult situations. The course makes you feel empowered and makes you want to do better for all customers, not just those classed as vulnerable. Thoroughly enjoyed both courses of Helen's I have attended and would be open to participate in more and listen to more of what Helen has to offer.

Brilliant and knowledgeable course!

Whilst the topic is difficult, I found the course very engaging and the soft skills taught will definitely help in my role. In my opinion Helen was the perfect person to deliver this content.

Helen was amazing, thank you so much for the day

Very nice to meet you today. The training was delivered at a good pace all the way throughout. You made an effort to ensure everyone was engaged without overdoing it. Not really sure if this is something you can add, but I think if there was an example call (Doesn't need to be real, could be actors maybe?) that you could play for others totally new to this type of call, it could be a really good insight of how they can approach a conversation themselves. I know that may be a bit hard as all calls are different but maybe some food for thought.