Showing 111–120 of 729 reviews
Helen was a fantastic facilitator and led the course with sensitivity. In particular I found the session around suggested dialogue and call structure useful.
Response: Kathy, thank you for leaving such positive feedback, that's much appreciated. I am glad you found the session around suggested dialogue useful.
I would like to thank Helen for the course and the way it was delivered extremely well. Due to a very close family member taking there own life I was very nervous about attending the course. As it touches closely to home, I was apprehensive in case I found it to difficult and would get emotional during the course. Helen was warm, caring and checked in with us in-case we needed a break or a bit of time out. The breathing techniques will be used at home and in work!!! I have never been to a therapist to discuss what I was feeling or what happened to my family. I feel now that Helen showed there is no judgment in needing someone to talk to and will look into speaking to a therapist further. Thank you again for the opportunity to attend the course and the knowledge I have gained. Many Thanks, Pamela
Response: Pamela, thank you for sharing your incredibly difficult personal experience. Considering your apprehension in the beginning, it's good to hear that the course has given you some useful techniques and insight. Look after yourself and thank you for your kind words and positive feedback.
I really enjoyed this training. The pre-course video was great in knowing what to expect, and really put my mind at ease that there were no role plays. A very good learning & reflective day all round. The content was presented & discussed in a very caring and thoughtful manner. Even though it was a tough subject, it was explained clearly and sensitively. I appreciate all that was covered at the training as I feel it will be beneficial in my work life, and life outside of work.
Response: Thank you for taking the time to provide such detailed and positive feedback Paula. I am so pleased you found the training beneficial for both your work and personal life.
Interactive and informative, helped with thinking about how others will react to situations instead of just thinking about the work load.
Response: Thank you for your positive feedback Sean, I am pleased you found the course informative and it provided a different perspective.
Helen was an excellent trainer and made a very difficult subject very easy to chat about and discuss with my peers. Thank you for your insight Helen.
Response: Patricia, thank you for leaving such positive feedback and for your kind comments. I really appreciate it.
Great content and delivery from Helen, that provided much food for thought, in terms of how we integrate some of the ideas into our business to further support staff and customers. Thanks so much for a really enjoyable day!
Response: Thank you for your positive feedback, Ryan. I am really pleased the training will be useful in shaping further support for staff and customers and I am glad you enjoyed the day.
Fantastic course! Helen was brilliant, she made everyone feel comfortable and was very knowledgeable
Response: Sean, thank you for your lovely feedback and kind words. I am so pleased you enjoyed the course.
I arranged this training for my department as they handle vulnerable customers on a daily basis who, in addition to being vulnerable for various reasons, are often also experiencing a loss of gas, electricity or water which brings additional challenges. We have varying degrees across the teams of how we handle these consumers but in general, I would have to say we're quite poor and this is because we haven't given people the tools, knowledge & confidence to be great at this. That's exactly what Helen was able to provide through these sessions - she is clearly an expert in the field and was able to share information in an interactive & engaging way. I saw lots of 'lightbulb moments' happening around the table where people realised how they can put what they learned into practice and I look forward to seeing, hearing and feeling the improvements! I would highly recommend Helen as a trainer and am keen to continue to work together moving forward.
Response: Jackie, thank you for your positive and detailed feedback. I am so pleased the sessions were well received and have increased the teams' confidence and knowledge of how to move forward with these conversations.
A well structured and thought provoking session. Very interactive which I believe is how you get the most out of it. Helen is clearly very passionate about the subject , which lends itself to a valuable use of time
Response: Paul, thank you for your positive feedback and comments. I am so pleased you found the course useful.
Really good to get a refresh of what we had learned and it was a delight to have Helen deliver it.
Response: Bronach, thank you for your positive feedback and kind words. I am glad you found the refresher course useful.