Showing 121–130 of 734 reviews
I arranged this training for my department as they handle vulnerable customers on a daily basis who, in addition to being vulnerable for various reasons, are often also experiencing a loss of gas, electricity or water which brings additional challenges. We have varying degrees across the teams of how we handle these consumers but in general, I would have to say we're quite poor and this is because we haven't given people the tools, knowledge & confidence to be great at this. That's exactly what Helen was able to provide through these sessions - she is clearly an expert in the field and was able to share information in an interactive & engaging way. I saw lots of 'lightbulb moments' happening around the table where people realised how they can put what they learned into practice and I look forward to seeing, hearing and feeling the improvements! I would highly recommend Helen as a trainer and am keen to continue to work together moving forward.
Response: Jackie, thank you for your positive and detailed feedback. I am so pleased the sessions were well received and have increased the teams' confidence and knowledge of how to move forward with these conversations.
A well structured and thought provoking session. Very interactive which I believe is how you get the most out of it. Helen is clearly very passionate about the subject , which lends itself to a valuable use of time
Response: Paul, thank you for your positive feedback and comments. I am so pleased you found the course useful.
Really good to get a refresh of what we had learned and it was a delight to have Helen deliver it.
Response: Bronach, thank you for your positive feedback and kind words. I am glad you found the refresher course useful.
What a fantastic course! Helen was engaging, very professional and encouraged participation from our team which resulted in lived experiences being shared. This helped to shape our understanding of vulnerability and explore different approaches to situations that we might encounter as consumer advocates. Thank you Helen.
Response: Thank you for your positive and detailed feedback Kate. I am so pleased you gained a lot from the shared experiences of your team members and were able to explore different approaches to help in your role.
Positive course for a negative subject.
Response: Martin, thank you for your positive feedback. I really appreciated your comment about the course being positive even though the subject is very emotive.
Perfect refresher course to help in every day role and life.
Response: Martin, thank you for taking the time to complete the feedback and for your positive comments. I am glad you found the refresher course helpful for work and life in general.
Helen is great! A lovely lady and great trainer. Look forward to doing training with Helen again in the future.
Response: Denise, thank you for your positive feedback and kind comments. I really appreciate it.
This was a brilliant course. Helen made everyone feel comfortable and provided really useful and valuable information and techniques that will help me daily within my job role.
Response: Victoria, thank you for your positive feedback and kind comments. I am so glad the information and techniques will be useful to you going forwards in your role.
Loved the course! Helen was lovely and easy to talk to and created a friendly and relaxed atmosphere. Really helpful and gave me more ideas on responses and how to navigate dealing with vulnerable customers. 10/10
Response: Thank you for your positive feedback and kind comments, Denise. I am so glad you found the course helpful in providing more ideas on how to navigate these conversations.
Enjoyable and well planned course
Response: Thank you for your positive feedback, Josephine. I'm so pleased you enjoyed the course.