Showing 11–20 of 734 reviews
Content and tools were helpful
Response: Ellie, thank you for your positive feedback. I'm pleased you found the course useful.
Helen was absolutely brilliant and clearly passionate about her teaching, the course content was very good as were the resources provided.
Response: Thank you for your positive feedback and kind comments Joanne. I am so pleased you enjoyed the training.
I really enjoyed this course, found it very useful. The tips for handling difficult and challenging customer conversations were practical and will be easy to apply. I would definitely recommend Helen and this training to others.
Response: Zena, thank you for providing such positive feedback. I'm really glad that the tips provided will be easy to use in future customer conversations and thank you for the recommendation.
Helen was lovely and clearly very experienced in this field. She was able to answer our questions, and provide lots of example for how to support customers and each other.
Response: Thank you for your positive feedback Laura. It's great to hear that you came away with lots of examples for how to support customers and your fellow team-mates.
Good course, well delivered.
Response: Thank you for your positive feedback Megen. I'm so glad you enjoyed the course.
A very interesting course - if not completely applicable to our work day to day
Response: Ellen, thank you for your honest feedback. I am glad you found the course interesting and I appreciate that you felt it was not completely applicable to your day-to-day work. This was the content requested by your organisation so we will feed that back to them.
Very good course, was easy to stay engaged.
Response: Thank you for your positive feedback Caroline, I really appreciated it.
I found the course really useful and relevant to the types of conversations we deal with day today. The content felt practical rather than theoretical as we were able to bring real life cases for discussion to help apply the learning in a meaningful way. Helen delivered the training with a genuine human and empathetic approach. She encouraged open discussion, created a comfortable environment for sharing experiences and helped highlight the importance of looking beyond the immediate issue to understand the customer's wider circumstances. Overall, the course was engaging, relevant and provided valuable reminders about recognising vulnerability and responding with empathy while still supporting customers effectively.
Response: Sarah, thank you for taking the time to leave such detailed and positive feedback, that's much appreciated. It's great to hear that you took away some practical tools to help in your customer conversations and I'm glad you found the session engaging and relevant to your work.
I really enjoyed the course, it was nice to talk about feelings without judgement. The course was laid back but also very engaging. The time flew by
Response: Ben, thank you for your positive feedback. It's great to hear that you enjoyed the training and I agree, it felt like time went very quickly.
The course was very interesting and I came out of it having knowledge of a number of things that I did not know. Our training provider was absolutely excellent and made me feel so comfortable. She kept us totally engaged.
Response: Gráinne, thank you for your positive feedback and kind words. I'm so glad you took away some new information and found the course interesting.