Helen Pettifer Training Ltd Reviews

This was a great bit of training - I am already a MHFA and Grief First Aider, so while I have a foundation of this topic, this training built nicely on top of this and gave me so much more to think about and implement! Thanks so much Only issue I have had is not being able to download the certificate - am met with a 404 error page!

Impeccable delivery. The course armed me with a plethora of take-aways and valuable information. Thank you!

A fruitful session indeed. Well done

very interesting course that empowers the attendees to engage with vulnerable customers in the best way possible to achieve the firm's goals while being mindful of the unique situations of individual customers

Some great resources provided with the course and it was great to meet Helen. Clearly very established experience and knowledge and Helen's passion for the subject is very clear. Although I've had training and experience with vulnerable customers, it's still often uncomfortable or sometimes that trepidation when approaching a subject with a customer. However, the resources are fantastic with some helpful tips or phrases that I find will be very beneficial for myself and my colleagues when we share what we've gained.

Brilliant training session Helen and thank you so much for hosting it. I am currently updating training material for out contact centre and this will really come in handy.

This was a great course and Helen was a great course leader. I benefited from reinforcement of existing knowledge, as well as picking up some extra knowledge to use going forward. This course is vital to our line of work so it was a great experience and definitely a necessity to take part in.

This was an incredibly useful training session that covered a range of topics which was bespoke for us and what we required. Helen has a great amount of knowledge in this area and delivered the training professionally and compassionately given the topics under discussion. It has provided us with the skills, tools and confidence to deliver the best service we can to all our customers whether they're in a vulnerable situation or not

During the course we discussed adding resources specifically to cover Scotland, N Ireland and the Channel Islands (MIND only services England and Wales). If you can let us know that resources you hae added, once you have, it would be much appreciated.

Excellent course, as usual. I love my training sessions with Helen and always look forward to the next one!