Managing Difficult and Suicidal Conversations

Further information

Provider:: Helen Pettifer Training Ltd
Duration:: -
Locations:: Aylesbury

Contact Information

Helen Pettifer Training Ltd

4 Cromwell Court
New Street
Aylesbury
HP20 2PB

01296 596958
Email
Website

Locations

Excellent, thought-provoking training delivered in a sensitive way.
Andrew S08 Sep 25
Response : Andrew, thank you for taking the time to leave this great feedback. I'm glad you felt the course was delivered sensitively and I hope you took plenty of information and resources away from it.
Helen was engaging and knowledgeable and managed to keep the attention of the room throughout the session. She provided useful ways to manage difficult calls and was able to provide reassurance to attendee's in response to any questions.
Dionne M08 Sep 25
Response : Thank you Dionne for the great feedback. I'm so pleased you found the course engaging and useful.
The Training was quiet educative and interactive as well. Helen made sure to interact with us all throughout the session, though the time allocated wasn't enough to keep going but it was quiet lively. More of this session should be encouraged at least every 3months. A topic for agents on how to manage the stress that comes with dealing with customers should also be looked into.
Chioma O29 Aug 25
Response : Chioma, thank you for your detailed and positive feedback. I am really pleased you enjoyed the interactive nature of the training and, I agree, sometimes more time could be useful. We offer resilience and well-being training too which is a great way to learn how to manage stressful conversations.
UK oriented information is not much good in Ireland.
Denise G27 Aug 25
Response : Thank you Denise for sharing your feedback and I want to apologise that the data provided wasn't helpful. I hope that the rest of the course material will be helpful for your customer conversations though.
Very engaging, helpful and worthwhile course. I would recommend anyone dealing with customers to do this course.
Aisling M18 Aug 25
Response : Thank you for your positive feedback Aisling, that's much appreciated. I am so glad you found the training useful.