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Managing Difficult and Suicidal Conversations Reviews
Showing 5 star reviews : View all 9 reviews
Andrew S, 08 Sep 2025
Excellent, thought-provoking training delivered in a sensitive way.
Chioma O, 29 Aug 2025
The Training was quiet educative and interactive as well. Helen made sure to interact with us all throughout the session, though the time allocated wasn't enough to keep going but it was quiet lively. More of this session should be encouraged at least every 3months. A topic for agents on how to manage the stress that comes with dealing with customers should also be looked into.Response : Chioma, thank you for your detailed and positive feedback. I am really pleased you enjoyed the interactive nature of the training and, I agree, sometimes more time could be useful. We offer resilience and well-being training too which is a great way to learn how to manage stressful conversations.
Aisling M, 18 Aug 2025
Very engaging, helpful and worthwhile course. I would recommend anyone dealing with customers to do this course.Response : Thank you for your positive feedback Aisling, that's much appreciated. I am so glad you found the training useful.
Enviolatta N, 07 Aug 2025
Kia S, 09 May 2025
An insightful session, Helen was really knowledgeable.Response : Kia, thank you for your positive feedback and kind words. I am glad you found the session insightful.
Holly W, 08 May 2025
Helen was a really knowledgeable and engaging trainer that tailored the course to our needs. I would definitely recommend both her and this course.Response : Holly, thank you for your positive feedback and kind words, I really appreciate it.