Showing 1–10 of 14 reviews
The course was very interesting and I came out of it having knowledge of a number of things that I did not know. Our training provider was absolutely excellent and made me feel so comfortable. She kept us totally engaged.
Response: Gráinne, thank you for your positive feedback and kind words. I'm so glad you took away some new information and found the course interesting.
I would like to sincerely thank you for the course, which I greatly enjoyed and found to be very beneficial.
Response: Roisin, thank you for your positive feedback. It's great to hear that you enjoyed the session.
Really well paced and Helen's knowledge and adaptability really brought the content to life for us. There was a mix of colleagues from OSB in the session and Helen demonstrated bringing on knowledge of how suicidal conversations might show up and how to adapt some of the word patterns for colleagues who maybe don't feel brave enough saying "how are you planning on carrying this out.". Thanks so much for a great session
Response: Laura, thank you for your positive feedback. It's great to hear that the session was useful for you and your colleagues, especially with handling more difficult conversations. I very much appreciate your comments.
Excellent, thought-provoking training delivered in a sensitive way.
Response: Andrew, thank you for taking the time to leave this great feedback. I'm glad you felt the course was delivered sensitively and I hope you took plenty of information and resources away from it.
Helen was engaging and knowledgeable and managed to keep the attention of the room throughout the session. She provided useful ways to manage difficult calls and was able to provide reassurance to attendee's in response to any questions.
Response: Thank you Dionne for the great feedback. I'm so pleased you found the course engaging and useful.
The Training was quiet educative and interactive as well. Helen made sure to interact with us all throughout the session, though the time allocated wasn't enough to keep going but it was quiet lively. More of this session should be encouraged at least every 3months. A topic for agents on how to manage the stress that comes with dealing with customers should also be looked into.
Response: Chioma, thank you for your detailed and positive feedback. I am really pleased you enjoyed the interactive nature of the training and, I agree, sometimes more time could be useful. We offer resilience and well-being training too which is a great way to learn how to manage stressful conversations.
UK oriented information is not much good in Ireland.
Response: Thank you Denise for sharing your feedback and I want to apologise that the data provided wasn't helpful. I hope that the rest of the course material will be helpful for your customer conversations though.
Very engaging, helpful and worthwhile course. I would recommend anyone dealing with customers to do this course.
Response: Thank you for your positive feedback Aisling, that's much appreciated. I am so glad you found the training useful.
An insightful session, Helen was really knowledgeable.
Response: Kia, thank you for your positive feedback and kind words. I am glad you found the session insightful.
Helen was a really knowledgeable and engaging trainer that tailored the course to our needs. I would definitely recommend both her and this course.
Response: Holly, thank you for your positive feedback and kind words, I really appreciate it.