Managing Difficult and Suicidal Conversations Reviews

The course was very interesting and I came out of it having knowledge of a number of things that I did not know. Our training provider was absolutely excellent and made me feel so comfortable. She kept us totally engaged.

I would like to sincerely thank you for the course, which I greatly enjoyed and found to be very beneficial.

Really well paced and Helen's knowledge and adaptability really brought the content to life for us. There was a mix of colleagues from OSB in the session and Helen demonstrated bringing on knowledge of how suicidal conversations might show up and how to adapt some of the word patterns for colleagues who maybe don't feel brave enough saying "how are you planning on carrying this out.". Thanks so much for a great session

Excellent, thought-provoking training delivered in a sensitive way.

Helen was engaging and knowledgeable and managed to keep the attention of the room throughout the session. She provided useful ways to manage difficult calls and was able to provide reassurance to attendee's in response to any questions.

The Training was quiet educative and interactive as well. Helen made sure to interact with us all throughout the session, though the time allocated wasn't enough to keep going but it was quiet lively. More of this session should be encouraged at least every 3months. A topic for agents on how to manage the stress that comes with dealing with customers should also be looked into.

UK oriented information is not much good in Ireland.

Very engaging, helpful and worthwhile course. I would recommend anyone dealing with customers to do this course.

An insightful session, Helen was really knowledgeable.

Helen was a really knowledgeable and engaging trainer that tailored the course to our needs. I would definitely recommend both her and this course.