About this course
Understanding Resilience
- Definition and types of resilience
- The importance of resilience and its impacts
- The benefits of building and maintaining resilience
- The role of resilience in customer-facing roles
What you will learn
- Understand resilience and the benefits of building personal and professional resilience
- Know and apply effective tools and resources to support sensitive and high-pressure customer situations
- Recognise signs of low resilience and its impacts
- Understand the importance of maintaining personal and professional boundaries
- Develop a toolkit of helpful and appropriate support strategies and resources
Recent reviews
I really enjoyed the course, it was nice to talk about feelings without judgement. The course was laid back but also very engaging. The time flew by
Absolutely fabulous training. Helen is a captivating speaker who also has such a special way of getting everyone engaged and sharing their perspectives. This sharing added even more depth and relevance to the session, as it felt like we were all given space to process our experiences within the scope of wellbeing and resilience. On top of all of this, she prepared so much for the training. The workbooks were a thoughtful touch that had fascinating subject material. Each point was delivered in inclusive and accessible language, leaving the lessons learn to feel quite simple and achievable at the end of the training. It is beyond a doubt she is passionate about wellbeing, and it left us all buzzing with energy and motivation at the end of the training.
Really great and helpful course. Leant alot