About this course
Understanding Resilience
- Definition and types of resilience
- The importance of resilience and its impacts
- The benefits of building and maintaining resilience
- The role of resilience in customer-facing roles
What you will learn
- Understand resilience and the benefits of building personal and professional resilience
- Know and apply effective tools and resources to support sensitive and high-pressure customer situations
- Recognise signs of low resilience and its impacts
- Understand the importance of maintaining personal and professional boundaries
- Develop a toolkit of helpful and appropriate support strategies and resources
Recent reviews
An excellent course that really helps you understand your feelings, how to know when you need to place boundaries and how to help yourself with managing a whole range of feelings.
Sarah W07 Sep 26
I found the training with Helen Pettifer very interactive and engaging. It enhanced my self-awareness and offered useful techniques for maintaining personal wellbeing, achieving balance, and caring for both myself and those around me.
Nonkululeko M28 Aug 26
Very informative learned a lot about myself and how i can handle stress better. Great sessions and calming voice especially during sensitive issues
Qaqamba N28 Aug 26