Showing 231–240 of 734 reviews
Very informative course, good to have a refresh on what I learnt from the last course
Response: Thank you for your positive feedback Janet, I am so pleased you found the course informative and that it provided a useful refresher.
really useful tips when dealing with a vulnerable customer and I mentioned during the course that this training should also be given to other staff who may have dealings with these customers so they know the best way to deal with them.
Response: Alison, thank you for taking the time to leave feedback and for your positive comments. I am so glad you found the tips for supporting vulnerable customers useful.
A very informative and thorough course which covered a number of topics useful to my day to day work
Response: Thank you for your positive feedback, Alice. I am so glad you found the course useful for your day to day work.
Great course, great validation for our team and also some new tips and skills to take moving forward. Helen was so lovely and delivered the course in a very gentle way, which suited our team.
Response: Lorraine, thank you for your positive and detailed feedback. I am so pleased you enjoyed the course and gained some new tips and skills.
Excellent course and Helen is a wonderful compassionate trainer. Will highly recommend x
Response: Thank you for your positive feedback and recommendation, Valerie. I am glad you enjoyed the course.
Brilliant course, eye opening, thought provoking, and balanced with fun too! Helen is so knowledgeable, really engaging, and has so many real life examples. Thank you so much!
Response: Thank you for your positive feedback, Kate. I am so pleased you enjoyed the course as much as I did.
Helen was amazing. She dealt with this extremely difficult subject amazingly. It was incredibly informative and well presented. I came away from the session with more confidence in this subject and feel as though when I get the call, I will be prepared in how to deal and handle the call. Thank you Helen
Response: Thank you for your positive and detailed feedback, Molly. It's great to hear that you found the course informative and that you feel more confident in dealing with these difficult conversations.
Helen was brilliant and really engaging, a thoroughly enjoyable course
Response: Thank you for your positive feedback and kind comments, Louise. I am so glad you enjoyed the course.
Helen was fantastic, extremely knowledgeable and really informative without overwhelming us. It felt like discussions happened naturally and we learnt so much for the session which we can now take away and put into practice to better help our customers who need us the most. Thank you Helen!
Response: Fiona, thank you for your positive and detailed feedback. I am so pleased you feel that you have learnt a lot from the session.
Thought it was engaging and eye opening, Helen was excellent
Response: Marvin, thank you for your positive feedback. I am glad you found the course engaging.