Showing 231–240 of 729 reviews
Great course, great validation for our team and also some new tips and skills to take moving forward. Helen was so lovely and delivered the course in a very gentle way, which suited our team.
Response: Lorraine, thank you for your positive and detailed feedback. I am so pleased you enjoyed the course and gained some new tips and skills.
Excellent course and Helen is a wonderful compassionate trainer. Will highly recommend x
Response: Thank you for your positive feedback and recommendation, Valerie. I am glad you enjoyed the course.
Brilliant course, eye opening, thought provoking, and balanced with fun too! Helen is so knowledgeable, really engaging, and has so many real life examples. Thank you so much!
Response: Thank you for your positive feedback, Kate. I am so pleased you enjoyed the course as much as I did.
Helen was amazing. She dealt with this extremely difficult subject amazingly. It was incredibly informative and well presented. I came away from the session with more confidence in this subject and feel as though when I get the call, I will be prepared in how to deal and handle the call. Thank you Helen
Response: Thank you for your positive and detailed feedback, Molly. It's great to hear that you found the course informative and that you feel more confident in dealing with these difficult conversations.
Helen was brilliant and really engaging, a thoroughly enjoyable course
Response: Thank you for your positive feedback and kind comments, Louise. I am so glad you enjoyed the course.
Helen was fantastic, extremely knowledgeable and really informative without overwhelming us. It felt like discussions happened naturally and we learnt so much for the session which we can now take away and put into practice to better help our customers who need us the most. Thank you Helen!
Response: Fiona, thank you for your positive and detailed feedback. I am so pleased you feel that you have learnt a lot from the session.
Thought it was engaging and eye opening, Helen was excellent
Response: Marvin, thank you for your positive feedback. I am glad you found the course engaging.
Helen was really engaging and clearly passionate about the subject, which in turn got everyone excited about it. We came up with loads of good ideas for the company and strategies we can implement in day-to-day life when encountering vulnerable customers. Helen also made it fun - the time passed so quickly! Would definitely recommend to teams that deal with customers, or even those that don't, as it's such an eye-opening subject. Thanks Helen :)
Response: Skye, thank you for taking the time to leave such positive and detailed feedback. I am so pleased you found it useful and enjoyable and thank you for the recommendation.
As a claims trainer for Markerstudy I found this course extremely interesting and useful to allow me to provide the tools and to support handlers manage difficult conversations with customers, not just those where suicide is mentioned. We deal with numerous vulnerable customers everyday. I also took away some great trainer techniques from watching Helen, she is a lovely trainer. She has a lovely tone of voice, she is knowledgeable, passionate and empathetic. Thank you
Response: Claudia, thank you for your detailed and positive feedback and your kind comments. I am so pleased you found the course useful in providing tools to support handlers managing difficult conversations.
I really enjoyed the course with Helen. The session was engaging, and personal experiences were shared in a safe space. I feel the language and conversation styles that were discussed in the session will not only help in my role but also my every day life. Thank you for a great session
Response: Emma, thank you for your positive feedback. It's great to hear that you found the session engaging and that the content will help you both professionally and personally.