Showing 251–260 of 734 reviews
I will commit to properly identifying vulnerable people and to improve my communication based on the helpful information provided by this course.
Response: Moira, thank you for your positive feedback and commitment to the training. I am glad you found the course helpful.
through this session, I can easily identify customers who are potentially vulnerable. I will be more extra careful in handling this type of customer and do not assume in any situation. Thanks Helen and Jasbinder!
Response: Shin, Thank you for your positive feedback. We are glad you found the session useful.
very helpful to recognise vulnerable customer, I've realise that there are many today is very productive and more learnings
Response: Thank you for your positive feedback, Catherine, I am glad you found the course helpful.
Helen was so engaging and knowledgeable in delivering this course. She had answers for every question we had and her warmth while giving support definitely helped make what is a tough subject better to learn about. I feel better equipped to help customers now. Thank you so much Helen!
Response: Katie, thank you for your positive, detailed feedback and kind words. I am so pleased you feel better equipped to help customers following our course.
I attended this course with little experience on how to attempt to support this topic of conversation. The course was emotive and powerful and I came away feeling empowered that I could attempt to help make a difference to someone if they needed it (hopefully this is a skill I will never have to put to use) but in today's society it's sadly an important one that is very much needed. I'm so pleased I had the opportunity to attend this course. These are not just workplace skills learned but also life skills. I would 100 percent recommend this course to key colleagues supporting customers in challenging situations.
Response: Jenna, thank you for taking the time to leave such positive and detailed feedback. I am so glad you found the course empowering and now feel able to help someone in crisis should you ever need to.
Helen's honest, sympathetic approach to this subject was inspiring. It was clear that she had a lot of experience and knowledge in this area and the course content was delivered in an easy to digest manner. I really found it useful and a great reminder of the support and impact we can have when dealing with customers difficult situations.
Response: Sarah, thank you for your kind words and positive feedback. I am so glad you found the course content useful.
The content of the training session was incredibly eye-opening. I have never overlooked the seriousness of suicide as a topic, in a working environment or outside of work. However, having seen the statistics of the most-recent figures related to suicide in GB, this gave me further understanding of how prominent this is in modern society. In light of the above, the training needed to be delivered in a bespoke manner and I cannot speak highly enough of Helen as a trainer, or as a human being. She is incredibly inspiring and I feel grateful to have met her in person. Thank you for your time in delivering this material, I will take these lessons into every element of life moving forward.
Response: Stephen, thank you for your kind words and for taking the time to leave such detailed and positive feedback, we really appreciate you sharing your experience with us. It was a pleasure meeting you and thank you for your contribution to the discussions on the day.
Excellent course & really enjoyed it. Thanks so much.
Response: Nathan, thank you for your positive feedback and for your contributions during the session. I am so glad you enjoyed the course.
Engaging and enjoyable day- course tailored to reflect the group involved and help in my role. Useful tips to manage vunerable customers.
Response: Martin, thank you for your positive feedback. I am really pleased you found the course engaging and enjoyable and took away some useful tips.
Course was adapted for our needs. It was engaging and worthwhile.
Response: Thank you for your positive feedback, Gayle. I am so glad you found the course engaging and worthwhile.