Showing 241–250 of 734 reviews
Helen was really engaging and clearly passionate about the subject, which in turn got everyone excited about it. We came up with loads of good ideas for the company and strategies we can implement in day-to-day life when encountering vulnerable customers. Helen also made it fun - the time passed so quickly! Would definitely recommend to teams that deal with customers, or even those that don't, as it's such an eye-opening subject. Thanks Helen :)
Response: Skye, thank you for taking the time to leave such positive and detailed feedback. I am so pleased you found it useful and enjoyable and thank you for the recommendation.
As a claims trainer for Markerstudy I found this course extremely interesting and useful to allow me to provide the tools and to support handlers manage difficult conversations with customers, not just those where suicide is mentioned. We deal with numerous vulnerable customers everyday. I also took away some great trainer techniques from watching Helen, she is a lovely trainer. She has a lovely tone of voice, she is knowledgeable, passionate and empathetic. Thank you
Response: Claudia, thank you for your detailed and positive feedback and your kind comments. I am so pleased you found the course useful in providing tools to support handlers managing difficult conversations.
I really enjoyed the course with Helen. The session was engaging, and personal experiences were shared in a safe space. I feel the language and conversation styles that were discussed in the session will not only help in my role but also my every day life. Thank you for a great session
Response: Emma, thank you for your positive feedback. It's great to hear that you found the session engaging and that the content will help you both professionally and personally.
I really enjoyed the course with Helen. The session was engaging, and personal experiences were shared in a safe space. I feel the language and conversation styles that were discussed in the session will not only help in my role but also my every day life. Thank you for a great session
Great Course, given the emmotive subject. Deals well with the balance of helping without 'counselling'.
Response: David, thank you for your positive feedback and comments, I am pleased that you felt the course dealt well with helping customers in a balanced way.
Very good course. Practical, well-paced, sensitively handled. Will be useful for developing our processes for handling suicidal conversations.
Response: Thank you for taking the time to leave feedback Andy, and for your positive comments. I am glad you feel the training will be useful for developing company processes.
Course was interesting and presented in such a way that did not cause distress on a difficult subject. Useful to have some guidance to follow in how to respond to challenging conversations with clients.
Response: Thank you for your positive comments Tracy. I am glad you found the course interesting and that it gave you some useful guidance for responding to challenging conversations.
Good informative course - thank you
Response: Mair, thank you for your positive feedback, I am pleased you found the course informative.
Helen was really engaging and knowledgable, making the subject relevant and informative. I learnt so many valuable skills and tools to help our vulnerable customers. These customers are not just a tick box exercise, we must prioritise their emotional needs and focus on establishing what information is relevant in order we can support the customer. Thank you Helen, the best training I've had in a long while :)
Response: Sarah, thank you for taking the time to leave such positive and detailed feedback and for your kind words. I am so pleased you enjoyed the training and gained valuable skills and tools to help support vulnerable customers.
Very engaging and interesting course. I enjoyed the breakout rooms to discuss options with peers, very beneficial and I will take a lot of information away from this course.
Response: Thank you for your positive feedback Lorna. I am glad you enjoyed the breakout rooms and took lots of information away from our course.