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Helen Pettifer Training Ltd Reviews
amber G, 16 Jan 2023
Certain departments would find this more beneficial than others. Claims based departments actively support vulnerable customers on a daily basis already, therefore some of the course was more of a refresher. we feel there would have been more interactions and discussion in person rather than via teams.Response : Thank you for your comments Amber. I understand this may have been a refresher for some delegates which helps to keep vulnerable customers at the front of mind. I'll pass your feedback on the in-person delivery back to your management for future courses.
Kieran L, 11 Jan 2023
I found the training very insightful regarding the headspace that vulnerable customers can be in when talking to us which will be very helpful. The training was broad as to not be specific to an industry, but I believe that gives room for us to apply the training in ways that make sense for us which is a benefit.Response : Kieran, thank you for your feedback and I'm pleased to hear you found the training insightful. Wishing you all the best with your vulnerable customer conversations.
Sebastian S, 10 Jan 2023
The training sessions I was present for were both topical hitting the subject matter head on. The approach was appropriate for the environment and containing useful stats which helped to bring the information 'to life'. The modern training style and leaning techniques implemented were considered for the audience, and supported the conversations that were held. Helen was excellent as a lead for the sessions with clear passion, concern and love for the topics raised demonstrating a clear knowledge. There is little feedback to improve the day but at a push, perhaps a useful takeaway would be opportunity for individuals to introduce themselves and discuss how non-VC facing staff can support their colleagues whilst maintaining the integrity of the collation and protection of VC data.Response : Thank you Seb for your valuable feedback. It's helpful for me to know that my approach was appropriate for the environment and the I agree that often stats helps to bring the information to life and increases relevancy. Thank you too for your thoughts on improving the session which I will take on board moving forward.
Lindsay B, 10 Jan 2023
Great session, learnt loadsResponse : Thank you Lindsay for taking the time to leave feedback. It's great to hear you learnt lots from the session.
Nick O, 03 Jan 2023
Excellent trainer - kept the whole group engaged for the full two daysResponse : Nick, thank you for taking the time to leave this feedback. It's great to hear you found the course engaging.
Simra M, 21 Dec 2022
The course was brilliant and Helen was amazing! I really believe it will help me with difficult conversations and vulnerable customers and it has given me the right skills and confidence.Response : Simra, thank you for your kind comments. It's great to hear that the course will help you with difficult conversations and vulnerable customers and has increased your confidence.
Daniela B, 20 Dec 2022
Very nice training, engaging and helpful. Thank you!Response : Daneila, thank you for taking the time to share your feedback. It's great to hear you enjoyed the course and found it engaging.
Christopher D, 20 Dec 2022
A useful and engaging course that is clear to understand and easy to utilize is the work environment. The trainer appeared very knowledgable and positive even when talking about sensitive situations. The introduction of personal information of the trainer allowed me to learn deeper and hear first hand accounts of the best way to handle vulnerable customers. Would recommend to anyone looking to learn to support and supply the best assistance possible.Response : Christopher, thank you for your feedback. I'm pleased to hear you found the course useful and engaging, especially with the personal information I shared. Thank you too for the recommendation. All the best.
Richard H, 20 Dec 2022
There is a good balance of trainer information and group participation. A 3 hour course even with a break is quite long for some people. Perhaps slightly shorter summing up periods after breakout groups would help to shorten the overall time.Response : Thank you Richard for your feedback. It can often be difficult to gauge the right length for these courses, so I appreciate your comments and will take them on board for future courses.
Janet S, 19 Dec 2022
The best course I have every attended in over 40 years of workResponse : Wow, thank you Janet. That's incredible and humbling to hear. Thank you for all your participation in the course and discussions. Wishing you all the best with your vulnerable customer conversations.