Showing 141–150 of 386 reviews
Engaging and enjoyable day- course tailored to reflect the group involved and help in my role. Useful tips to manage vunerable customers.
Response: Martin, thank you for your positive feedback. I am really pleased you found the course engaging and enjoyable and took away some useful tips.
Course was adapted for our needs. It was engaging and worthwhile.
Response: Thank you for your positive feedback, Gayle. I am so glad you found the course engaging and worthwhile.
This session was a re-fresher as we had completed the course last year which Helen took into account and adapted the course to suit our needs. During the course we concentrated on areas of development that we needed and advice she could give us on dealing with vulnerable consumers in specific circumstances. Despite having completed the course before, the refresher session was invaluable and I left the course with new ideas on how we could improve the service we offer vulnerable consumers.
Response: Noleen, thank you for taking the time to leave such positive and detailed feedback. I am really pleased that the training was valuable to you and that the advice provided some new ideas.
Very informative and well delivered course.
Response: Thank you for your positive feedback Andrea. I am so glad you found the course informative.
Helen was an excellent trainer and very knowledgeable. I really enjoyed the session. Thank you.
Response: Aoife, thank you for your positive feedback and kind comments. I am so glad you enjoyed the session.
Another really worthwhile course. While I have seen some of the information on previous courses it was great that Helen tailored the session to our needs.
Response: Thank you for leaving such positive feedback Gayle. I am so pleased you found the course worthwhile.
Really engaging course and trainer. Would recommend.
Response: Jason, thank you for your positive feedback. I am so pleased you found the course engaging and thank you for the recommendation.
Helen provided training that was informative and engaging. Helen's passion for the subject came through throughout and it was a personal highlight for me. I would have preferred to have done this type of training in-person as I engage with sensitive subjects better in-person and feel that I am more likely to join in conversations than I am over teams - This may be personal to me, but I thought I would share. I'm currently completing my counselling skills training and found some of the information shared by Helen (i.e The Feelings wheel and Circle of Control) to be valuable as I had not come across these in my training yet. Thank you Helen.
Response: Gareth, thank you for taking the time to leave such positive and detailed feedback and for your kind comments. I am so glad there were new elements that you have taken away from the course. I do appreciate you sharing your preference for in-person training with sensitive subjects. We covered difficult topics and in-person sessions can create more of a connection. I wish you well with the counselling skills training Gareth and thanks again.
Really happy with the course content, found the skills to be helpful in dealing with difficult conversations
Response: Thank you for your positive comments on the course content James. I am pleased you found the course helpful in dealing with difficult conversations.
Excellent course - thank you. Helen is very knowledgeable in this subject matter and was able to share many tips/best practices. Lovely nature and professionally presented. Will certainly be able to use this in many areas going forward and to share with other DBW colleagues, Thank you
Response: Nicola, thank you for taking the time to leave such positive feedback and for your kind comments. I am so pleased you found the course helpful.