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Supporting Vulnerable Customers Reviews
Sharon B, 15 Jun 2022
One of the best training courses I have ever attended. I took so much away from it - not just from a professional perspective but from a personal perspective, Helen puts you at ease and places no pressure on attendees - you feel naturally comfortable to share personal experiences without judgment. I would recommend Helen's courses to others without hesitation.Response : Sharon, thank you so much for your kind feedback. I'm pleased to hear you felt at ease during the course as this is something I strive to achieve in all my training. It's great to hear you have taken so much away from the training both personally and professionally. Thank you too for all your contributions to the activities and discussions.
Rob B, 15 Jun 2022
This was another really insightful day with Helen. Her courses always get everyone involved and are extremely valuable in giving an understanding of what we can do for our vulnerable customers.Response : Thank you Rob. I'm thrilled that the you found course extremely valuable and thank you for your participation in the discussions. Wishing you all the best with supporting your customers and colleagues.
Alice D, 15 Jun 2022
Helen came across as extremely knowledgeable and passionate. She was able to get the group to engage in really thought provoking discussions and share their own experiences and ideas.Response : Alice, thank you for your feedback. It's been great to work with you and share my knowledge in supporting customers. I'm pleased that you found it engaging and thought-provoking.
Jenna B, 13 Jun 2022
A good course with a good general overview and refresher. With key skills, facts and points to consider with signposting support for people and reflect how we best share that with our collegues and customers.Response : Thanks Jenna for the feedback. It's good to know the course covered the relevant information for you and your team and will help you supporting both your customers and colleagues when they need it. Thank you for inviting me to deliver this course with you all.
kath v, 25 May 2022
excellent course , well presented and very engaging - Thank youResponse : Thank you Kath for your feedback. It's great to hear you enjoyed the course and found it engaging. Thanks for your contributions to the rich discussions. I came away with fresh insights too.
Lucia S, 24 May 2022
Really engaging session and Helen was extremely knowledgeable and able to help with any questions we had. Thanks Helen :)Response : Thank you Lucia for your kind feedback. It's great to know that you took a lot away from the session and my knowledge will help you in your role.
Sharon M, 24 May 2022
Lovely trainer - Helen was very Engaging, when delivering the course. Got the team to share views, explained content and material very well.Response : Sharon, thank you for your feedback. It's great to know you found the course engaging and I provided the right environment for people to share.
Shabana K, 23 May 2022
Was a really good experience on this course and has showed me how to utilise my skillsResponse : Thanks Shabana. I'm pleased to know that you enjoyed the course and have taken away some helpful tools and techniques to help you develop your skills further.
Sarah-Jane M, 23 May 2022
Helen is wonderful! So engaging and authentic, genuinely caring. The training was impactful without being upsetting, and I am sure that everyone took multiple things away to share with their teams. Thank you so much.Response : Thank you Sarah-Jane for your kind comments. It's been a pleasure to work with you and your teams. Looking forward to hearing how the training is making a difference.
Darcy C, 23 May 2022
Helen was absolutely fantastic. I thought I was already aware and equipped when it comes to dealing with vulnerable customers but I learnt so much more from the most recent session. The thing about vulnerability is that it’s always changing and affecting different people in a catalogue of ways. Helen really brings the session to life and provides examples and interesting anecdotes whilst highlighting the important subjects. I thoroughly enjoyed the training and it will very much stick with me.Response : Darcy, thank you for your kind comments. I am thrilled to hear how much you have taken away from our sessions together. Thank you too for your contributions to the discussions. As a group we have had some rich and deep conversations around vulnerability. Wishing you all the best with your customer conversations.