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Supporting Vulnerable Customers Reviews
Richard H, 20 Dec 2022
There is a good balance of trainer information and group participation. A 3 hour course even with a break is quite long for some people. Perhaps slightly shorter summing up periods after breakout groups would help to shorten the overall time.Response : Thank you Richard for your feedback. It can often be difficult to gauge the right length for these courses, so I appreciate your comments and will take them on board for future courses.
Janet S, 19 Dec 2022
The best course I have every attended in over 40 years of workResponse : Wow, thank you Janet. That's incredible and humbling to hear. Thank you for all your participation in the course and discussions. Wishing you all the best with your vulnerable customer conversations.
Michelle C, 19 Dec 2022
Thoroughly enjoyed the training. Helen was very informative and personable. There was enough involvement from us, but it did not feel forced. I particularly liked that when I disclosed my ADHD, Helen helped me to look at work arounds such as making it look like I am giving eye contact etc (which I struggle doing). 10/10, thanks HelenResponse : Thank you Michelle for your kind comments . I am so pleased to know you enjoyed the course, found it informative and safe to share your personal situation.
Hayley W, 07 Dec 2022
Helen was great, she made the training a safe space to learn and share, providing a comfortable environment to deal with a distressing topic, thank youResponse : Hayley, thank you for your kind comments. The topics we covered can be difficult and uncomfortable to talk about, so it's good to know you felt safe and comfortable during the training. Thank you too for all your participation in the discussions.
Hannah R, 15 Jun 2022
Helen is a brilliant trainer. Her personable nature and genuine willingness to support vulnerable customers shines through, giving delegates the assurance that they're learning from someone who actually cares and wants to make a difference.Response : Thank you Hannah for your kind comments. It's been a pleasure to work with you and your teams over the past year and support the great work you're doing in helping customers.
Sharon B, 15 Jun 2022
One of the best training courses I have ever attended. I took so much away from it - not just from a professional perspective but from a personal perspective, Helen puts you at ease and places no pressure on attendees - you feel naturally comfortable to share personal experiences without judgment. I would recommend Helen's courses to others without hesitation.Response : Sharon, thank you so much for your kind feedback. I'm pleased to hear you felt at ease during the course as this is something I strive to achieve in all my training. It's great to hear you have taken so much away from the training both personally and professionally. Thank you too for all your contributions to the activities and discussions.
Rob B, 15 Jun 2022
This was another really insightful day with Helen. Her courses always get everyone involved and are extremely valuable in giving an understanding of what we can do for our vulnerable customers.Response : Thank you Rob. I'm thrilled that the you found course extremely valuable and thank you for your participation in the discussions. Wishing you all the best with supporting your customers and colleagues.
Alice D, 15 Jun 2022
Helen came across as extremely knowledgeable and passionate. She was able to get the group to engage in really thought provoking discussions and share their own experiences and ideas.Response : Alice, thank you for your feedback. It's been great to work with you and share my knowledge in supporting customers. I'm pleased that you found it engaging and thought-provoking.
Jenna B, 13 Jun 2022
A good course with a good general overview and refresher. With key skills, facts and points to consider with signposting support for people and reflect how we best share that with our collegues and customers.Response : Thanks Jenna for the feedback. It's good to know the course covered the relevant information for you and your team and will help you supporting both your customers and colleagues when they need it. Thank you for inviting me to deliver this course with you all.
kath v, 25 May 2022
excellent course , well presented and very engaging - Thank youResponse : Thank you Kath for your feedback. It's great to hear you enjoyed the course and found it engaging. Thanks for your contributions to the rich discussions. I came away with fresh insights too.