Showing 1–10 of 336 reviews (5 star)
Useful refresher course to help support me in offering up to date advice and assist consumers in challenging times. Open discussion around recent trends and the recent increase in use of AI in consumer contact.
Good exercises which hammered home the content of the course. Comprehensive and structured well.
Thanks to Helen for the very insightful training.
Fantastic training! Lots of useful information. Helen was brilliant ❤️
Great content and delivery. Bespoke topic covered on communication which was really useful
I have taken an interest in Vulnerable customer topic in the past but never to this depth .Helen really brought to life just how important the vulnerable customer lens is, and some of the challenges facing many of our customers. I came away with my mind racing about how we can support our customers more. The course was engaging, fun, emotional, educational and interactive. Thanks Helen
Response: David, thank you for your positive feedback. It's great to hear that you went away with your mind racing - in a good way! and that you found the course enjoyable and educational.
Helen was a great trainer. I appreciated her speaking about Daniel and adding that personal experience to the course, it made it very touching and memorable. She provided a lot of content which I can now take back and utilise in my day to day role.
Response: Thank you for your positive feedback, Katy. It's great to hear that the course was memorable and that you'll be able to use the content to help with conversations in your day to day role.
Helen was a wonderful trainer and very passionate about the subject
Response: Thank you for your positive feedback and kind words, Sarah. It's much appreciated.
Excellent course with great materials which can be utilised daily. Makes you think of situations and alternative ways to do something for the benefit of a customer and their companions. Helen is a great speaker with the unique ability to use personal experiences as examples which makes the course feel more personal.
Response: Thank you for your positive and detailed feedback, Maxine. I am so pleased you found the course and materials useful and I hope they will help you in your conversations going forwards.
The course was overall really insightful and moving whilst being memorable for everything covered. The layout meant that everything flowed really easily and with regular breaks it was easier to retain the knowledge Helen shared
Response: Paris, thank you for your positive feedback. I am glad to hear that the content was memorable and the flow of the day worked well.