Maria M, 10 Oct 2024
A fruitful session indeed. Well doneResponse : Maria, thank you for your positive feedback, it is much appreciated.
Christine M, 10 Oct 2024
very interesting course that empowers the attendees to engage with vulnerable customers in the best way possible to achieve the firm's goals while being mindful of the unique situations of individual customersResponse : Thank you for your positive and detailed feedback Christine - I am so pleased you found the course interesting and empowering.
Lewis A, 25 Sep 2024
This was a great course and Helen was a great course leader. I benefited from reinforcement of existing knowledge, as well as picking up some extra knowledge to use going forward. This course is vital to our line of work so it was a great experience and definitely a necessity to take part in.Response : Thank you for taking the time to leave such positive feedback, Lewis and for your kind comments. I am so pleased you found the course useful.
Steven C, 24 Sep 2024
This was an incredibly useful training session that covered a range of topics which was bespoke for us and what we required. Helen has a great amount of knowledge in this area and delivered the training professionally and compassionately given the topics under discussion. It has provided us with the skills, tools and confidence to deliver the best service we can to all our customers whether they're in a vulnerable situation or notResponse : Thank you so much for your positive and detailed feedback Steven. I am really glad that the training has given you and your team the skills and confidence to deliver the best customer service in any situation.
Dawn M, 24 Sep 2024
During the course we discussed adding resources specifically to cover Scotland, N Ireland and the Channel Islands (MIND only services England and Wales). If you can let us know that resources you hae added, once you have, it would be much appreciated.Response : Dawn, thank you for your positive feedback. We are compiling the additional resources and will be in touch when those are ready.
Sinead M, 13 Sep 2024
Excellent course, as usual. I love my training sessions with Helen and always look forward to the next one!Response : Thank you for leaving such positive feedback Sinead, I am so pleased you enjoyed the training.
Natasha C, 13 Sep 2024
I found this course extremely beneficial and engaging. Helen is very knowledgeable and supportive - would highly recommend this course!Response : Thank you for your positive feedback and recommendation, Natasha. I am so pleased you and the team enjoyed the course.
annie c, 25 Jul 2024
very good course and very well deliveredResponse : Annie, thank you for your positive feedback and kind comments, it is much appreciated.
Carolyn H, 25 Jul 2024
Course was very informative, trainer was excellentResponse : Thank you for your positive feedback and kind comments Carolyn. I am so pleased you found the course informative.