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Supporting Vulnerable Customers Reviews

Showing 5 star reviews : View all 366 reviews

NICOLA E, 21 May 2026

A great refresher as always and always impressed with Helens knowledge and the changing landscape that this subject brings with FCA requirements. Thank you

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Aaron G, 15 May 2026

A very enjoyable training course; a potentially sensitive subject to discuss was done so in a matter that kept it informative and engaging.

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Roisin M, 13 May 2026

The course was very informative. It helped greatly that the content was delivered in the context relative to the job roles of the attendees. It was very pleasing to see everyone was engaged and participated, particularly over a long session, which is testament to Helen and her delivery. Another positive was the difference in delivery styles throughout the session (powerpoint/group discussion/breakout groups etc) which would have benefit varying learning preferences. It is clear Helen is very passionate.

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Benjamin S, 27 Apr 2026

Great host, engaging and genuine - more fidget toys please!
Response : Thank you for your positive feedback and kind words Benjamin, I'm so pleased you found the training engaging. Glad you liked the fidget toys too!

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Sophie R, 24 Apr 2026

I think the course was very useful and done in a great way that it was interactive but not in your face.
Response : Thank you for your positive feedback and comments Sophie. I'm glad you found the training useful.

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Sukdev D, 23 Apr 2026

I was a bit apprehensive before attending the course but after attending it I can give it a 10/10. From start to finish it was brilliant. Everyone was involved and that was down to Helen, she did an amazing job in presenting the course
Response : Thank you so much for you feedback, Sukdev. I am really pleased you enjoyed the training and that any apprehension you felt before joining, was eased. Thank you for your kind words too, they are much appreciated.

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Nicky I, 23 Apr 2026

You can see Helen thoroughly enjoys what she does and brings it out in her her presentation
Response : Nicky, thank you for you positive feedback, it is much appreciated.

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Ben B, 10 Mar 2026

Very well-rounded, knowledgeable and engaging session. Would certainly recommend to anyone in an insurance environment who would be customer facing
Response : Thank you for your positive feedback and recommendation, Ben. I am so glad you found the training engaging.

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John D, 09 Mar 2026

An excellent course and well presented
Response : Thank you for your positive feedback, John. I am so pleased you enjoyed the training.

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Jayne P, 05 Feb 2026

The course was very good - I found it very informative and the trainer was excellent
Response : Thank you for leaving such positive feedback Jayne, I'm so glad you found the training informative.

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