Louise E, 05 Feb 2026
The course was very helpful and informative. It was very helpful to look at situations from a different perspective and be provided with additional tools to best identify and assist vulnerable customers. I would only suggest including additional breaks. There was a lot of information to take in and I believe many would benefit from having some time to absorb the information, stretch their legs or take their headset off for a while (where sessions are on Teams). Having just a couple more breaks of 5-10 minutes to remove the headset, look away from the computer and give your eyes/brain a break would make a big difference.
Jermaine C, 21 Jan 2026
Helen was warm, open and engaging from start to finish. The material and interactions were based on experiences gained over time and in different sectors, so it was easy to engage, understand and follow the training, whether you were new to the subject or a more experienced trainee. A+ for providing fidgets for the group, to help with focus. Well done Helen, keep up the good work.Response : Jermaine, thanks so much for your positive feedback and kind words. It's great to hear that you enjoyed the training and good to know that the fidgets were useful for focus.
Stacey S, 17 Dec 2025
I found this course to be extremely informative and I feel I was provided the right knowledge to deal with vulnerable customers going forward. the course also raised my awareness of areas that I may have missed with regards to vulnerable people and how to manage my own emotions to be more affective at assisting vulnerable people.Response : Stacey, thank you for your positive feedback and insightful comments about the training. I am so pleased you felt that the course provided a good amount of knowledge and awareness in handling these conversations and in managing your own well-being too.
Claire D, 27 Nov 2025
Very enjoyable and informative course. Lots of useful tools to implement in my daily job plus also dealing with people in general.Response : Thank you for your positive feedback Claire. It's great that you've taken away some useful tools to help in your job role and also with people in general.
Ramesh k, 07 Nov 2025
really informative training andResponse : Thank you for your positive feedback Ramesh, we really appreciate it.
Anne G, 07 Nov 2025
Thank youResponse : Thank you for your positive feedback Anne, that's much appreciated.
Elaine J, 07 Nov 2025
Interesting and informative, thank youResponse : Elaine, thank you for your positive feedback. I am so pleased you found the course interesting and informative.