Supporting Vulnerable Customers Reviews

Excellent overall

Helen is an amazing person and a wonderful trainer. She was engaging through out the day and made everyone comfortable. Her communication skills are superb as she made it simple for all the attendees to contribute and share their experience of dealing with the Vulnerable clients. The material was fantastic and informative. Despite being in the industry for the last many years, I learnt new things and started looking at the situations with a different perspective. The best part, Helen was very passionate and was speaking her heart out. I personally found her statements relatable on many occasion during the training. All the best Helen and keep up the good work! Imran Rana

Very good course and feel I came away with a lot of tools to use in my job

Thank you

Interesting and informative, thank you

really informative training and

I feel that having completed the course, i now have additional tools that will help be deliver training and coaching in my role as a Training, Quality and Performance Coach.

The session was delivered in a way which suited my learning style. It was very informative and great that we had booklets and additional information to refer to. Helen was clearly very knowledgeable in the vulnerable customer area and was really goo that she had used her own experiences and that of her son as examples.

brilliant course, I now feel more equipped to have those difficult conversations with vulnerable customers

Put the training into practice today when calling a vulnerable customer to assist them, came so much more naturally on how to navigate the call after the training. Signpost resources pages are an excellent idea thank you!