Supporting Vulnerable Customers Reviews

I found the useful/unhelpful terms for when people are in a crisis really insightful. Sometimes the phrases on the unhelpful side would come out naturally without even realising you were probably causing more harm than good. I will use these in my personal and professional life. As some of the subject matter was difficult to hear, Helen made it clear that anyone could leave the room to take a minute at any stage with no judgment

Session was really clear and engaging. I learnt a lot that I can implement not only at work but in my day to day life and also be in a stronger position to support my team.

Brilliant first day of sessions from Helen. Her knowledge and experience really helps with such an important topic for our industry.

Helen was engaging, informative and kept the training focused and fun.

Very pleasant course and thought provoking. Have done the course before but was nice to recap.

Both of the trainers were fantastic! The course was very interactive and engaging from start to finish. I would highly recommend!

Helen's training sessions was incredible, engaging , captivating and most importantly interesting. No question was too much and Helen tried her upmost best to answer questions presented to her. If unable she made a note to ensure to provide answer at a later date. Very friendly, polite and professional. Thank you for enhancing our knowledge!

The course was exceptionally well presented, with the trainer demonstrating a deep understanding of the challenges associated with supporting vulnerable customers. The trainer kept all participants highly engaged throughout the session, using relevant examples and interactive discussions to ensure that complex topics were clearly understood. All questions were addressed thoroughly, with practical guidance provided on how to identify, communicate with, and support vulnerable customers effectively,

I feel the training approach that Helen uses with the workbook and little group discussions worked well. It was much more engaging than just watching a screen presentation or slideshow and she encouraged discussion from the group around the topics. I really found this workshop useful and the deliver of training was engaging. The duration of the course was reasonable as well, as it was long enough to ensure we covered the topics in depth but not too long that the group became fatigued. A very invaluable workshop and great delivery from Helen. Thank you.

Helen was engaging, well paced and delivered with a great tone. Thankyou for session yesterday, it was great to have a refresher on such a difficult subject