Hannah E, 19 Dec 2023
Helen is absolutely brilliant, so knowledgeable and very good at giving advice for difficult situations. The course makes you feel empowered and makes you want to do better for all customers, not just those classed as vulnerable. Thoroughly enjoyed both courses of Helen's I have attended and would be open to participate in more and listen to more of what Helen has to offer.Response : Hannah, thank you so much for your kind and positive feedback, it is much appreciated. I am so glad you enjoyed the training and I look forward to seeing you again.
Jacob T, 12 Dec 2023
Brilliant and knowledgeable course!Response : Jacob, thank you for taking the time to leave such positive feedback, it is much appreciated. I am so glad you enjoyed the course.
Abigail H, 26 Oct 2023
The whole course was well delivered and Helen was engaging throughout. You could tell she has a real understanding of the area and this no doubt strengthened the way the material landed. The course was interactive and Helen never dismissed any answers. The tools provided were great and I feel much more confident dealing with vulnerable customers. Thank you.Response : Abigail, thank you for taking the time to leave feedback and for your lovely, positive comments. I am so glad you enjoyed the course and feel more confident dealing with vulnerable customers.
Sophie F, 26 Oct 2023
Really informative, thought provoking training. We, as a team, have taken away many useful tools that we are now implementing into our day-to-day tasks. Thanks Helen! :)Response : Sophie, thank you for your positive and detailed feedback. I am so glad you found the course informative and thought provoking and that you've been able to implement the tools during your day - that's great to hear.
Tracy R, 14 Oct 2023
Very interesting and engaging course. Helen was clearly passionate and knowledgeable about the topic.Response : Thank you for leaving such positive feedback Tracy. I am pleased you found the course interesting and engaging.
marni p, 12 Oct 2023
Helen was an amazing trainer when she completed our training day ! Very knowledgable and passionate about the training helen delivered with a great range of strategies and resources.Response : Marni, thank you for taking the time to leave such positive feedback. I am so glad you enjoyed the course.
Julie H, 11 Oct 2023
Great session, thank youResponse : Thank you for your positive feedback Julie, it is much appreciated.
C J, 09 Oct 2023
This was a very well put together course which was also very interesting.Response : Thank you for taking the time to leave feedback, Carol. I am pleased you found the course interesting and well put together.
Steve G, 13 Sep 2023
Today was very informative and productive for myself and everyone else I feel. Definitely a confidence booster moving forward. Helen made the day very relaxed and I was engaged from start to finish! Thanks.Response : Steve, thank you for taking the time to leave such positive feedback. I am so pleased you found the course informative and engaging and that it helped to boost your confidence.
Maia T, 13 Sep 2023
The training was very informative and was delivered in a friendly manner; many topics to think about, understanding of the therminology "a vulnarable customer" and how to deal in such situations. Nice balance of theory and practice. Thank you, Helen!Response : Thank you for taking the time to leave such positive feedback Maia. I am so glad you found the course informative.