Charlie B, 11 Jul 2023
very useful session with some great tools on how to support vulnerable customersResponse : Charlie, thank you very much for your positive comments. I am pleased you enjoyed the session and found the tools provided useful.
Reggie R, 09 Jul 2023
Helen was great and informative and interacted with the group displaying great knowledge and practices which can be used in our sector of workResponse : Thank you for taking time to leave feedback, Reggie. I am so pleased you found the course informative.
Asif H, 08 Jul 2023
Very informative and helped me to reflect on myslef and how I could do better for my customers and colleagues alike.Response : Thank you for taking time to leave feedback Asif, I really appreciate your comments and am glad you found the course informative.
Saba R, 07 Jul 2023
great session, thank you so much for the resources and the detailed information! very helpful :)Response : Thank for very much for taking the time to leave feedback, Saba. I am very glad you enjoyed the session and found the information helpful.
Joshua G, 07 Jul 2023
The course was engaging and educational. You could tell that Helen had a real passion for what she taught.Response : Joshua, thank you very much for your feedback, I am so glad you found the course engaging and educational.
Vanessa L, 07 Jul 2023
Very in-depth course and I feel confident in the support we can offer to our customers based on the knowledge learned today. Great training and would definitely recommend.Response : Vanessa, thank you very much for your feedback and recommendation, it is much appreciated.
scott M, 07 Jul 2023
Very passionate delivery of a very important subject. Kept the course engaging and interesting throughout.Response : Scott, thank you for taking the time to leave feedback. I am so glad you found the course engaging and interesting.
Jessica L, 07 Jul 2023
I absolutely loved the course and I found it valuable to my role. It was very engaging and went into depth on what Vulnerabilty is and what it means. I have learnt how to use phrases like “how would you like me to help you?” And thinking the customer may just want to chat, so being available and giving them my attention. Thank you!Response : Jessica, thank you for taking the time to leave such positive and detailed feedback. I am so pleased you enjoyed the course and found it valuable to your role.
Daniel P, 07 Jul 2023
Helen was attentive to both neurotypical and neurodiverse people, passionate about her subject making it personal and engagingResponse : Thank you for your positive feedback Daniel. I am so glad you enjoyed the course.
Kelvin M, 07 Jul 2023
The overall course content made me release the work I need to do improve my emotional intelligence, so I can better understand our customers concerns.Response : Thank you for taking the time to leave such positive feedback, Kelvin, it is much appreciated.