Showing 31–40 of 336 reviews (5 star)
Excellent overall
Response: Wasiem, thank you for giving such positive feedback, I am so pleased you enjoyed the course.
Helen is an amazing person and a wonderful trainer. She was engaging through out the day and made everyone comfortable. Her communication skills are superb as she made it simple for all the attendees to contribute and share their experience of dealing with the Vulnerable clients. The material was fantastic and informative. Despite being in the industry for the last many years, I learnt new things and started looking at the situations with a different perspective. The best part, Helen was very passionate and was speaking her heart out. I personally found her statements relatable on many occasion during the training. All the best Helen and keep up the good work! Imran Rana
Response: Thank you for taking the time to leave such detailed and positive feedback, Imran. It is great to hear that you learnt some new things and found the course engaging. Thank you too for your kind words, I really appreciate it.
Very good course and feel I came away with a lot of tools to use in my job
Response: Thank you for your positive feedback Sarah, I am so pleased you came away with some useful tools.
Thank you
Response: Thank you for your positive feedback Anne, that's much appreciated.
Interesting and informative, thank you
Response: Elaine, thank you for your positive feedback. I am so pleased you found the course interesting and informative.
I feel that having completed the course, i now have additional tools that will help be deliver training and coaching in my role as a Training, Quality and Performance Coach.
Response: Thank you Joseph for taking the time to leave feedback. It's great to hear that you now feel you have the additional tools to help within your job role.
The session was delivered in a way which suited my learning style. It was very informative and great that we had booklets and additional information to refer to. Helen was clearly very knowledgeable in the vulnerable customer area and was really goo that she had used her own experiences and that of her son as examples.
Response: Thank you Kelly for the great feedback. It's reassuring to know the course matched your learning style and that it was informative for you.
brilliant course, I now feel more equipped to have those difficult conversations with vulnerable customers
Response: Thanks Oliver for the feedback and it's great to know you now feel more equipped for these conversations.
Put the training into practice today when calling a vulnerable customer to assist them, came so much more naturally on how to navigate the call after the training. Signpost resources pages are an excellent idea thank you!
Response: Jo, thank you for sharing this and I'm so pleased to hear that it came more naturally for you during the call. It's also good to know that the signposting resource will be helpful for you.
I liked the way Helen kept the group engaged and the workbook exercises and group discussions were really affective. Really great session
Response: Alan, I am so pleased you enjoyed the session and thank you for your positive comments.