Jason S, 24 Jan 2024
Really engaging course and trainer. Would recommend.Response : Jason, thank you for your positive feedback. I am so pleased you found the course engaging and thank you for the recommendation.
Gareth H, 18 Jan 2024
Helen provided training that was informative and engaging. Helen's passion for the subject came through throughout and it was a personal highlight for me. I would have preferred to have done this type of training in-person as I engage with sensitive subjects better in-person and feel that I am more likely to join in conversations than I am over teams - This may be personal to me, but I thought I would share. I'm currently completing my counselling skills training and found some of the information shared by Helen (i.e The Feelings wheel and Circle of Control) to be valuable as I had not come across these in my training yet. Thank you Helen.Response : Gareth, thank you for taking the time to leave such positive and detailed feedback and for your kind comments. I am so glad there were new elements that you have taken away from the course. I do appreciate you sharing your preference for in-person training with sensitive subjects. We covered difficult topics and in-person sessions can create more of a connection. I wish you well with the counselling skills training Gareth and thanks again.
James R, 17 Jan 2024
Really happy with the course content, found the skills to be helpful in dealing with difficult conversationsResponse : Thank you for your positive comments on the course content James. I am pleased you found the course helpful in dealing with difficult conversations.
nicola e, 17 Jan 2024
Excellent course - thank you. Helen is very knowledgeable in this subject matter and was able to share many tips/best practices. Lovely nature and professionally presented. Will certainly be able to use this in many areas going forward and to share with other DBW colleagues, Thank youResponse : Nicola, thank you for taking the time to leave such positive feedback and for your kind comments. I am so pleased you found the course helpful.
Sarah R, 17 Jan 2024
Helen delivered a course that met our requirements and was a perfect add-on to the internal training we already offer.Response : Sarah, thank you for taking the time to leave such positive feedback. I'm so glad the course was a good addition to your current training programme.
Hannah E, 19 Dec 2023
Helen is absolutely brilliant, so knowledgeable and very good at giving advice for difficult situations. The course makes you feel empowered and makes you want to do better for all customers, not just those classed as vulnerable. Thoroughly enjoyed both courses of Helen's I have attended and would be open to participate in more and listen to more of what Helen has to offer.Response : Hannah, thank you so much for your kind and positive feedback, it is much appreciated. I am so glad you enjoyed the training and I look forward to seeing you again.
Jacob T, 12 Dec 2023
Brilliant and knowledgeable course!Response : Jacob, thank you for taking the time to leave such positive feedback, it is much appreciated. I am so glad you enjoyed the course.
Abigail H, 26 Oct 2023
The whole course was well delivered and Helen was engaging throughout. You could tell she has a real understanding of the area and this no doubt strengthened the way the material landed. The course was interactive and Helen never dismissed any answers. The tools provided were great and I feel much more confident dealing with vulnerable customers. Thank you.Response : Abigail, thank you for taking the time to leave feedback and for your lovely, positive comments. I am so glad you enjoyed the course and feel more confident dealing with vulnerable customers.
Sophie F, 26 Oct 2023
Really informative, thought provoking training. We, as a team, have taken away many useful tools that we are now implementing into our day-to-day tasks. Thanks Helen! :)Response : Sophie, thank you for your positive and detailed feedback. I am so glad you found the course informative and thought provoking and that you've been able to implement the tools during your day - that's great to hear.
Tracy R, 14 Oct 2023
Very interesting and engaging course. Helen was clearly passionate and knowledgeable about the topic.Response : Thank you for leaving such positive feedback Tracy. I am pleased you found the course interesting and engaging.