Supporting Vulnerable Customers Reviews

Helen, provided lots of information that helped give me more confidence in dealing with these conversations and the logging of the cases and what things we should be looking out for.

Very engaging and good knowledge.

Helen's passion was infectious, and the course was a much-needed reminder that the customer is at the heart of what we do.

I felt the training was brilliant. Not only did the training address all key elements on how to clearly process of identifying, processing and actioning results for vulnerable customers. Helen is clearly passionate about what she is training others in, her delivery was excellent. She came into the session with a clear training programme but also made time and ensured all of our questions were answered how we wanted them to be. I loved the training and would recommend Helen to any business.

Really good course and it was heartening to realise we already implemented many of the techniques in support of vulnerable people.

The course was incredibly well designed and presented. It was emotionally engaging which helped really hit home that this course is representing all people with vulnerabilities across a wide spectrum. The resources provided compliment the course and will form part of an essential took kit to move forward with, applicable not only within our working roles as well as our personal lives.

I have a great deal of experience dealing with vulnerable customers, but in a face to face environment. I was interested to see, how the event would equip me, with the skills to identify and address vulnerabilities over the telephone, and via e-mail - which is how much of my day to day communications are carried out. I feel the event helped me to do this, and I now feel more confident. Helen was very engaging and passionate about coaching, and the subject matter. So much so that I listened to one of her podcasts during our lunch break, on the day. I would recommend that my colleagues attend the event, and the wider business. Thank you.

the course refocused my attention more on the dealing of vulnerable customers and to think more about what the person you are talking to may be going through.

Thoroughly engaging training, Professional delivery. Very highly recommended

The course content was relevant to topic. Helen was very knowledgeable and patient, affording everyone the time to talk. It was helpful to hear the challenges that other teams face and how they address them. I also enjoyed the time where we broke off into smaller groups