Supporting Vulnerable Customers reviews

4.9 (381 reviews)
AI summary of reviews

Attendees particularly value Helen’s expert, compassionate use of personal experience to make vulnerable-customer issues relatable and memorable. They describe sessions as interactive, thoughtfully structured and engaging, combining practical examples, discussions, workbook exercises and useful signposting resources. Her FCA knowledge, empathy and ability to answer questions help participants explore difficult conversations with confidence. Reviewers say they leave with concrete tools, improved awareness and approaches they can apply immediately in customer-facing and wider workplace roles.

Expert facilitationPractical resourcesInteractive learning

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Showing 101–110 of 336 reviews (5 star)

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“

A highly informative training session, delivered by a person that is clearly very passionate about the subject matter. Thank you Helen for broadening my knowledge and understanding and helping me with tips to prepare for these, at times, 'difficult' conversations

Vicky E · 23 Jul 2024
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Response: Thank you for your positive feedback Vicky. I am so pleased you found the training informative and that it's given you some useful tips when having these conversations.

“

Helen was brilliant and so passionate about this subject which was really great to see. I think we all learnt something new and enjoyed the session, thank you!

Bridie O · 22 Jul 2024
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Response: Bridie, thank you for your positive feedback and kind comments. I am so pleased you enjoyed the session.

“

Great session Very interactive and made me think what I and the business can do differently

Louise H · 22 Jul 2024
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Response: Thank you for your positive feedback, Louise. I am so glad you enjoyed the session.

“

Excellent training course Very insightful and gives me confidence to move forward with different approaches

Stacey M · 22 Jul 2024
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Response: Thank you for your feedback Stacey, I am so glad you found the course insightful and that it has given you confidence to try different approaches.

“

This course was absolutely brilliant! One of the best courses I have ever attended. Helen was very passionate and engaging throughout the day. Very informative & I learnt a lot. Well worth attending.

Carly H · 22 Jul 2024
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Response: Carly, thank you for your positive feedback and kind comments. I am so pleased you enjoyed the course and found it informative.

“

The passion that Helen has is so infectious, it really made me want to learn, share experiences and learn more. I came out the session and asked my manager if i could attend one of Helens full days sessions as i really felt there was so much more we could have learnt had the session been full day.

Katie S · 16 Jul 2024
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Response: Katie, thank you for your positive feedback, kind comments and for your participation on the day. I am so pleased you came away wanting to learn more and I hope that can be arranged for you.

“

Helen was fantastic, extremely passionate and knowledgeable from a personal perspective as well as professional. She was very engaging and encouraged participation and although a lot of the material is what I currently use day to day, Helen had an interesting way of seeing things from different and unusual perspectives and gave a lot of food for thought. Really enjoyed the course and would definitely recommend more colleagues attend in the future. I also liked the touch of having fidget thingies on the desk.

Jen T · 16 Jul 2024
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Response: Thank you for taking the time to leave such positive and detailed feedback, Jen. I am so glad you enjoyed the course and found something different in the delivery which provided food for thought.

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Helen was a very engaging trainer who is clearly very passionate about the subject. She brought her enthusiasm to the day and managed to cover lots of ground in a short space of time (half day). I would definitely recommend Helen and/or have her back in the future for another session!

Sian H · 16 Jul 2024
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Response: Sian, thank you for your positive feedback. It was a pleasure to deliver this training and I am so pleased it was well received.

“

Great session, any questions were easily answered.

Kelly W · 16 Jul 2024
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Response: Kelly, thank you for your positive feedback, I am so glad you enjoyed the session.

“

really enjoyed the session and feel i gained a valuable insight into how i deal with vunerable customers

emma h · 16 Jul 2024
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Response: Thank you for your positive feedback Emma, I am so glad you enjoyed the session and gained valuable insights in supporting vulnerable customers.