Darcy C, 23 May 2022
Helen was absolutely fantastic. I thought I was already aware and equipped when it comes to dealing with vulnerable customers but I learnt so much more from the most recent session. The thing about vulnerability is that it’s always changing and affecting different people in a catalogue of ways. Helen really brings the session to life and provides examples and interesting anecdotes whilst highlighting the important subjects. I thoroughly enjoyed the training and it will very much stick with me.Response : Darcy, thank you for your kind comments. I am thrilled to hear how much you have taken away from our sessions together. Thank you too for your contributions to the discussions. As a group we have had some rich and deep conversations around vulnerability. Wishing you all the best with your customer conversations.
Waqas M, 20 May 2022
it was very helpfulResponse : Thank you Waqas for your feedback. I'm pleased to know you found the course beneficial.
Hannah M, 28 Feb 2022
Helen was a delight and so knowledgeable. Helen was very engaging with the group and ensured that every comment and interaction was valued. Helen was very good and even gave some extra training on how to deal with calls where customers threaten to end their lives which was really beneficial. I cannot thank Helen enough as her training really opened my eyes and I referred to space awareness whilst I was at a services this weekend as it was clear that one of the employees at McDonalds had a disability which impaired his space awareness and I explained this to our my children to in turn help them become more aware of the variations to a disability / vulnerability. Thank you Helen.Response : Hannah, it's great to receive your comments and thank you for taking the time. I am so pleased you enjoyed the course and took so much away from it. Fantastic to know you were able to take the awareness into your personal life too and share that with your children. Thank you for helping to make a difference.
Lauren S, 25 Feb 2022
I particularly liked that the course was interactive as well as listening portions as I am a kinetic learner and this helped me to learn more information. I felt very comfortable with the trainer and that my participation would be treated well which made me actually participate more.Response : Thank you for your feedback Lauren and I'm delighted to hear that the balance of information and interactive elements worked for you. I'm also pleased to hear you felt comfortable to participate in the discussions. We had some rich conversations during the session so thank you for your contribution.
Jay H, 25 Feb 2022
Helen was fantastic and was not disappointing at all. The course was well led and engaging. I feel confident with conversations with our customers in the future. Thank you Helen.Response : Thanks Jay for your kind comments and that's great to hear you feel more confident now with customer conversations.
Amanda H, 25 Feb 2022
A really informative and interactive day, Helen is extremely knowledgeable and the areas covered were both relevant and thought provoking. I feel I have improved my own knowledge and become more aware of my own assumptions and biases around vulnerability. Thank you Helen!!Response : Thanks Amanda for the kind feedback. It's great to know you found the areas covered relevant and thought-provoking. Thank you for inviting me to deliver these sessions. It's been a pleasure to work with you all.
Sophie L, 25 Feb 2022
A really insightful course. A lot to learn on the subject not only to be able to take into my work life with vulnerable customers, but to be able to take home and use in my personal life also.Response : Sophie, thank you for your feedback. It's great to hear that the course has helped you both professionally and in your personal life.
Sue B, 25 Feb 2022
Maybe course could have finished earlier with a shorter lunch breakResponse : Thanks Sue for your feedback. It can be difficult to know how long to plan each session for as I like to include opportunities for discussions. A shorter lunch break may be something I need to consider moving forward.
Angela J, 09 Feb 2022
perhaps a little too long, maybe condense downResponse : Thank you Angela for your feedback. It's always good to know how I can improve courses and I will definitely take your thoughts on board and see how I can make changes.
Elleana T, 07 Feb 2022
Helen was really knowledgeable on the subject and encouraged others to share their experiences too. She kept everyone engaged even though it was a virtual meeting.Response : Elleana, thanks for your feedback. and it's great to know the course was engaging and informative for you.