Jessica L, 07 Jul 2023
I absolutely loved the course and I found it valuable to my role. It was very engaging and went into depth on what Vulnerabilty is and what it means. I have learnt how to use phrases like “how would you like me to help you?” And thinking the customer may just want to chat, so being available and giving them my attention. Thank you!Response : Jessica, thank you for taking the time to leave such positive and detailed feedback. I am so pleased you enjoyed the course and found it valuable to your role.
Daniel P, 07 Jul 2023
Helen was attentive to both neurotypical and neurodiverse people, passionate about her subject making it personal and engagingResponse : Thank you for your positive feedback Daniel. I am so glad you enjoyed the course.
Kelvin M, 07 Jul 2023
The overall course content made me release the work I need to do improve my emotional intelligence, so I can better understand our customers concerns.Response : Thank you for taking the time to leave such positive feedback, Kelvin, it is much appreciated.
Saffron C, 07 Jul 2023
Helens passion about her work is so clear, genuinely felt like I learnt a lot and took a lot away from this course today. The world needs more people like Helen!Response : Saffron, thank you for your kind comments. I am so pleased you feel that you learnt a lot from the course.
sharron a, 06 Jul 2023
Great course enjoyed it learnt alotResponse : Thank you for your positive comments, Sharron. I am so glad you feel like you learnt a lot from the course.
sharron a, 06 Jul 2023
very interestingResponse : Thank you for taking the time to leave such positive feedback, Sharron. I'm glad you found the course interesting.
Karen M, 06 Jul 2023
Another great course from Helen. Thank You :)Response : Thank you for taking the time to leave feedback, Karen. I am so glad you enjoyed the course.
martin C, 13 Jun 2023
The course was very beneficial in highlighting how its crucial to think out side the box and and looking at things with fresh eyes every time you are dealing with a client.Response : Martin, thank you for taking the time to leave such positive feedback, I am glad you found the course beneficial.
maria C, 07 Jun 2023
The session with Helen was excellent. All delegates provided excellent feedback. We were all a little sceptical about how the training would work over Zoom, but no issues; it was like having Helen in the room with us. Helen used skills (letting the group openly discuss internal issues) that benefited staff, and we loved the action plan given at the end of the day. We couldn't recommend the training highly enough.Response : Maria, thank you for taking the time to leave such positive and detailed feedback. I am so glad you feel that the training worked well and that it's been beneficial for the team. I really appreciate your comments and recommendation.
Ferhan A, 03 May 2023
Thanks!Response : Thank you for taking the time to leave feedback, Ferhan.