Charlotte K, 27 May 2021
Really beneficialResponse : Thanks Charlotte. I'm pleased to hear you found the course so beneficial. Thank you for attending and your participation in the discussions.
Jonathan D, 26 May 2021
Thank you so much. The training was well led, very engaging and gave me a much better understanding of vulnerable customers.Response : You're very welcome Jonathan and thank you for your feedback. I'm pleased to hear that you found the course engaging and you now have a better understanding of customers who may be vulnerable.
jordan b, 26 May 2021
Helen was brilliant in the way she presented it and the examples she used. I really really enjoyed the course and it was good to have an open discussion on vulnerability and put my ideas forward aswell as hearing others.Response : Thank you Jordan for your lovely comments. As a trainer it's always encouraging to hear you enjoyed the course and discussions. Thank you for all your participation.
Natalie M, 26 May 2021
Really good engaging training sessionResponse : Thanks Natalie for your feedback. I'm pleased to hear you enjoyed the training course.
Amanda M, 26 May 2021
Overall a great session with a fantastic trainer who was easy to communicate with.Response : Thank you Amanda for your kind comments. It's great to hear you enjoyed the course.
Marion B, 26 May 2021
A very helpful session thank you so muchResponse : You're very welcome Marion and thanks for your feedback. I'm pleased to hear you found the course helpful.
Becky H, 26 May 2021
This was my first day back to work after an operation and i have been getting tired in the afternoons, but this training course kept my attention completely & I never felt tired, or distracted. I really really enjoyed it and thought Helen was a brilliant host. I enjoyed every aspect. Thank you. I wish she could do all my training ☺️Response : Thank you Becky for your lovely feedback and for all your participation especially on your first day back. As a trainer it's great to hear you found the course engaging and enjoyable and trust you took lots of key tools and tips away that you can implement in your job role.
Kate A, 26 May 2021
Helen was very engaging, knowledgeable and clear. The training was very easy to follow and was also fun and creative to really get everyone thinking. I liked that we were split into individual groups so that we could interact with each other and learn about how things work in different areas of the business and seeing things from someone else's point of view. I have learnt a lot from this training that I will take away with me and use everyday, professionally and personally.Response : Thanks Kate for your kind comments. It's great to hear you found the course interactive and thought-provoking and you enjoyed the discussions. Delighted that you have taken lots away from the course that you can implement in your job role.
Peter T, 26 May 2021
I found the course informative, interactive and engaging. It was interesting throughout with lots to take away. Helen was full of energy and used (and got us to use) real life scenarios. The smaller group sessions around the interactions worked really well and then drove even better engagement in the larger group. Many thanks for today PeteResponse : Peter it was good to meet you and thank you for your feedback. I'm pleased to hear you enjoyed the course and thank you for your participation in the discussions and case studies.
Dave F, 26 May 2021
I thought that Helen engaged well with the group on what can be a delicate and some times upsetting subject. The information shared was clear, well presented and will prove helpful in my role as a Additional Support Ambassador to ensure that vulnerable customers can be identified and given the additional support they need. From personal experience I know the difference this can make.Response : Thanks Dave for your feedback and comments. I'm delighted to hear you found the course informative and engaging and that you have taken elements away to help you in your job role. Thank you too for helping make a difference to your vulnerable customers.