Supporting Vulnerable Customers Reviews

I found the useful/unhelpful terms for when people are in a crisis really insightful. Sometimes the phrases on the unhelpful side would come out naturally without even realising you were probably causing more harm than good. I will use these in my personal and professional life. As some of the subject matter was difficult to hear, Helen made it clear that anyone could leave the room to take a minute at any stage with no judgment

Session was really clear and engaging. I learnt a lot that I can implement not only at work but in my day to day life and also be in a stronger position to support my team.

It was good to attend the course. Learned & acknowledged from other team members what queries/questions they had and how they dealt with.

Brilliant first day of sessions from Helen. Her knowledge and experience really helps with such an important topic for our industry.

This was training by way of informal discussion which was unusual but I thought it was useful and engaging. Ultimately the key two points for me are active listening and asking the right questions.

It was a good refresher course.

Helen was engaging, informative and kept the training focused and fun.

Very pleasant course and thought provoking. Have done the course before but was nice to recap.

Both of the trainers were fantastic! The course was very interactive and engaging from start to finish. I would highly recommend!

Helen's training sessions was incredible, engaging , captivating and most importantly interesting. No question was too much and Helen tried her upmost best to answer questions presented to her. If unable she made a note to ensure to provide answer at a later date. Very friendly, polite and professional. Thank you for enhancing our knowledge!