Supporting Vulnerable Customers Reviews

Helen's training sessions was incredible, engaging , captivating and most importantly interesting. No question was too much and Helen tried her upmost best to answer questions presented to her. If unable she made a note to ensure to provide answer at a later date. Very friendly, polite and professional. Thank you for enhancing our knowledge!

The course was exceptionally well presented, with the trainer demonstrating a deep understanding of the challenges associated with supporting vulnerable customers. The trainer kept all participants highly engaged throughout the session, using relevant examples and interactive discussions to ensure that complex topics were clearly understood. All questions were addressed thoroughly, with practical guidance provided on how to identify, communicate with, and support vulnerable customers effectively,

I feel the training approach that Helen uses with the workbook and little group discussions worked well. It was much more engaging than just watching a screen presentation or slideshow and she encouraged discussion from the group around the topics. I really found this workshop useful and the deliver of training was engaging. The duration of the course was reasonable as well, as it was long enough to ensure we covered the topics in depth but not too long that the group became fatigued. A very invaluable workshop and great delivery from Helen. Thank you.

Helen was engaging, well paced and delivered with a great tone. Thankyou for session yesterday, it was great to have a refresher on such a difficult subject

Helen was brilliant, I felt like she was very engaging and I have definitely learnt a lot from her training

The training was insightful - and the trainer used their own personal experiences to make the training more relatable. I found this really impactful and educational.

Great course, gives you the necessary skills, knowledge and confidence to be able to have the required conversation with a vulnerable customer.

Helen provided a fantastic training session, it was informative, and interactive and although discussing sensitive topics, she made it a fun and collaborative session. I would recommend this training to any one who wants to gain further insight into managing Vulnerable Customers. I will definitely be looking out for any other training sessions I can participate in with Helen

I thought Helen was amazing. I could listen to her all day. She was so engaging and passionate about what she does.

Informative with practical elements built around strong theory and knowledge within this field, discussions where built off the back of this that where detailed and full of the sharing of ideas and solutions to assist customers during difficult situations. I feel the course enabled me to better support my team and the wider function moving forward. Thank you