Supporting Vulnerable Customers Reviews

A great refresher as always and always impressed with Helens knowledge and the changing landscape that this subject brings with FCA requirements. Thank you

A very enjoyable training course; a potentially sensitive subject to discuss was done so in a matter that kept it informative and engaging.

The course was very informative. It helped greatly that the content was delivered in the context relative to the job roles of the attendees. It was very pleasing to see everyone was engaged and participated, particularly over a long session, which is testament to Helen and her delivery. Another positive was the difference in delivery styles throughout the session (powerpoint/group discussion/breakout groups etc) which would have benefit varying learning preferences. It is clear Helen is very passionate.

Great host, engaging and genuine - more fidget toys please!

I think the course was very useful and done in a great way that it was interactive but not in your face.

I was a bit apprehensive before attending the course but after attending it I can give it a 10/10. From start to finish it was brilliant. Everyone was involved and that was down to Helen, she did an amazing job in presenting the course

You can see Helen thoroughly enjoys what she does and brings it out in her her presentation

Very well-rounded, knowledgeable and engaging session. Would certainly recommend to anyone in an insurance environment who would be customer facing

An excellent course and well presented

I really think Helen did an excellent job in delivering the course and is evidently, very knowledgeable on the topics discussed. In my personal opinion however, I do not like virtual delivery of a training course as I do not get the same benefit and focus that you would if you were face-to-face. Being in person also makes it easier to bounce ideas of each other as opposed to through a screen when it's hard to input in conversation without talking over someone or interrupting. Also technical issues are almost always present which cannot be helped. This is just my personal preference. I also feel like it was a long time to sit at a screen and listen with only one short break (as your camera had to be on at all times it felt quite awkward to leave to pop to the toilet, etc, when needed). I did find my attention wandering more than it should for this reason but again, I am not a fan of virtual delivery which plays a big part. Overall, I did feel very supported by Helen in this course and cannot fault her clear passion and experience in this field however, I did not feel that I personally gained any new information from the course but appreciate this will vary from person to person.