Supporting Vulnerable Customers Reviews

The course was very good - I found it very informative and the trainer was excellent

The course was very helpful and informative. It was very helpful to look at situations from a different perspective and be provided with additional tools to best identify and assist vulnerable customers. I would only suggest including additional breaks. There was a lot of information to take in and I believe many would benefit from having some time to absorb the information, stretch their legs or take their headset off for a while (where sessions are on Teams). Having just a couple more breaks of 5-10 minutes to remove the headset, look away from the computer and give your eyes/brain a break would make a big difference.

Helen was warm, open and engaging from start to finish. The material and interactions were based on experiences gained over time and in different sectors, so it was easy to engage, understand and follow the training, whether you were new to the subject or a more experienced trainee. A+ for providing fidgets for the group, to help with focus. Well done Helen, keep up the good work.

I think Helen was incredibly pragmatic in her approach and incredibly helpful.

Excelling training! Very insightful

I found this course to be extremely informative and I feel I was provided the right knowledge to deal with vulnerable customers going forward. the course also raised my awareness of areas that I may have missed with regards to vulnerable people and how to manage my own emotions to be more affective at assisting vulnerable people.

Very enjoyable and informative course. Lots of useful tools to implement in my daily job plus also dealing with people in general.

Excellent overall

Helen is an amazing person and a wonderful trainer. She was engaging through out the day and made everyone comfortable. Her communication skills are superb as she made it simple for all the attendees to contribute and share their experience of dealing with the Vulnerable clients. The material was fantastic and informative. Despite being in the industry for the last many years, I learnt new things and started looking at the situations with a different perspective. The best part, Helen was very passionate and was speaking her heart out. I personally found her statements relatable on many occasion during the training. All the best Helen and keep up the good work! Imran Rana

Very good course and feel I came away with a lot of tools to use in my job