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Supporting Vulnerable Customers Reviews
caroline m, 26 Jun 2026
Very good course, was easy to stay engaged.
Sarah W, 25 Jun 2026
I found the course really useful and relevant to the types of conversations we deal with day today. The content felt practical rather than theoretical as we were able to bring real life cases for discussion to help apply the learning in a meaningful way. Helen delivered the training with a genuine human and empathetic approach. She encouraged open discussion, created a comfortable environment for sharing experiences and helped highlight the importance of looking beyond the immediate issue to understand the customer's wider circumstances. Overall, the course was engaging, relevant and provided valuable reminders about recognising vulnerability and responding with empathy while still supporting customers effectively.
NICOLA E, 21 May 2026
A great refresher as always and always impressed with Helens knowledge and the changing landscape that this subject brings with FCA requirements. Thank youResponse : Thank you for your positive feedback, Nicola. I'm so glad you enjoyed the course.
Aaron G, 15 May 2026
A very enjoyable training course; a potentially sensitive subject to discuss was done so in a matter that kept it informative and engaging.Response : Thank you for your positive feedback, Aaron. I'm really pleased you found the training informative and engaging.
Roisin M, 13 May 2026
The course was very informative. It helped greatly that the content was delivered in the context relative to the job roles of the attendees. It was very pleasing to see everyone was engaged and participated, particularly over a long session, which is testament to Helen and her delivery. Another positive was the difference in delivery styles throughout the session (powerpoint/group discussion/breakout groups etc) which would have benefit varying learning preferences. It is clear Helen is very passionate.Response : Roisin, thank you for your positive feedback and kind comments, it's much appreciated. It's great to hear that the delivery styles worked well for the group and that the content was informative and relevant.
Sukdev D, 23 Apr 2026
I was a bit apprehensive before attending the course but after attending it I can give it a 10/10. From start to finish it was brilliant. Everyone was involved and that was down to Helen, she did an amazing job in presenting the courseResponse : Thank you so much for you feedback, Sukdev. I am really pleased you enjoyed the training and that any apprehension you felt before joining, was eased. Thank you for your kind words too, they are much appreciated.
Ben B, 10 Mar 2026
Very well-rounded, knowledgeable and engaging session. Would certainly recommend to anyone in an insurance environment who would be customer facingResponse : Thank you for your positive feedback and recommendation, Ben. I am so glad you found the training engaging.