Supporting Vulnerable Customers Reviews

very helpful to recognise vulnerable customer, I've realise that there are many today is very productive and more learnings

Helen was so engaging and knowledgeable in delivering this course. She had answers for every question we had and her warmth while giving support definitely helped make what is a tough subject better to learn about. I feel better equipped to help customers now. Thank you so much Helen!

Engaging and enjoyable day- course tailored to reflect the group involved and help in my role. Useful tips to manage vunerable customers.

Course was adapted for our needs. It was engaging and worthwhile.

This session was a re-fresher as we had completed the course last year which Helen took into account and adapted the course to suit our needs. During the course we concentrated on areas of development that we needed and advice she could give us on dealing with vulnerable consumers in specific circumstances. Despite having completed the course before, the refresher session was invaluable and I left the course with new ideas on how we could improve the service we offer vulnerable consumers.

Very informative and well delivered course.

Helen was an excellent trainer and very knowledgeable. I really enjoyed the session. Thank you.

Another really worthwhile course. While I have seen some of the information on previous courses it was great that Helen tailored the session to our needs.

Really engaging course and trainer. Would recommend.

Helen provided training that was informative and engaging. Helen's passion for the subject came through throughout and it was a personal highlight for me. I would have preferred to have done this type of training in-person as I engage with sensitive subjects better in-person and feel that I am more likely to join in conversations than I am over teams - This may be personal to me, but I thought I would share. I'm currently completing my counselling skills training and found some of the information shared by Helen (i.e The Feelings wheel and Circle of Control) to be valuable as I had not come across these in my training yet. Thank you Helen.