Supporting Vulnerable Customers Reviews

Helen delivered a course that met our requirements and was a perfect add-on to the internal training we already offer.

Helen is absolutely brilliant, so knowledgeable and very good at giving advice for difficult situations. The course makes you feel empowered and makes you want to do better for all customers, not just those classed as vulnerable. Thoroughly enjoyed both courses of Helen's I have attended and would be open to participate in more and listen to more of what Helen has to offer.

Brilliant and knowledgeable course!

The whole course was well delivered and Helen was engaging throughout. You could tell she has a real understanding of the area and this no doubt strengthened the way the material landed. The course was interactive and Helen never dismissed any answers. The tools provided were great and I feel much more confident dealing with vulnerable customers. Thank you.

Really informative, thought provoking training. We, as a team, have taken away many useful tools that we are now implementing into our day-to-day tasks. Thanks Helen! :)

Very interesting and engaging course. Helen was clearly passionate and knowledgeable about the topic.

Helen was an amazing trainer when she completed our training day ! Very knowledgable and passionate about the training helen delivered with a great range of strategies and resources.

Great session, thank you

This was a very well put together course which was also very interesting.

Today was very informative and productive for myself and everyone else I feel. Definitely a confidence booster moving forward. Helen made the day very relaxed and I was engaged from start to finish! Thanks.