Supporting Vulnerable Customers reviews

4.9 (374 reviews)
AI summary of reviews

Attendees particularly value Helen’s expert, compassionate use of personal experience to make vulnerable-customer issues relatable and memorable. They describe sessions as interactive, thoughtfully structured and engaging, combining practical examples, discussions, workbook exercises and useful signposting resources. Her FCA knowledge, empathy and ability to answer questions help participants explore difficult conversations with confidence. Reviewers say they leave with concrete tools, improved awareness and approaches they can apply immediately in customer-facing and wider workplace roles.

Expert facilitationPractical resourcesInteractive learning

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Perfect refresher course to help in every day role and life.

Martin L · 19 May 2025
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Response: Martin, thank you for taking the time to complete the feedback and for your positive comments. I am glad you found the refresher course helpful for work and life in general.

Helen is great! A lovely lady and great trainer. Look forward to doing training with Helen again in the future.

Denise Y · 15 May 2025
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Response: Denise, thank you for your positive feedback and kind comments. I really appreciate it.

This was a brilliant course. Helen made everyone feel comfortable and provided really useful and valuable information and techniques that will help me daily within my job role.

Victoria O · 14 May 2025
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Response: Victoria, thank you for your positive feedback and kind comments. I am so glad the information and techniques will be useful to you going forwards in your role.

Loved the course! Helen was lovely and easy to talk to and created a friendly and relaxed atmosphere. Really helpful and gave me more ideas on responses and how to navigate dealing with vulnerable customers. 10/10

Denise A · 14 May 2025
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Response: Thank you for your positive feedback and kind comments, Denise. I am so glad you found the course helpful in providing more ideas on how to navigate these conversations.

Enjoyable and well planned course

Josephine M · 13 May 2025
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Response: Thank you for your positive feedback, Josephine. I'm so pleased you enjoyed the course.

I really enjoyed the course Helen came across well and it was nice to hear other experiences from the other side of employees I would highly recommend it

David S · 12 May 2025
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Response: Thank you for your positive feedback, David. I am glad you enjoyed the course and had the opportunity to hear other employees' experiences.

Great course and content. Really liked the opportunities to discuss as a group, very insightful.

Faye S · 08 May 2025
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Response: Faye, thank you for your positive feedback. I am so pleased you enjoyed the course and the opportunities for group discussions.

Very good course, good takeaway packs and discussion points throughout.

Sam I · 02 May 2025
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Response: Sam, thank you for your positive feedback. I am so pleased you enjoyed the course and I agree, there were some great discussion points during the session.

I thoroughly enjoyed this course. It was well presented, informative and interactive. I learnt a great deal and lots to take away. I do however feel this should be rolled out to all... as the changes we need to make as a business to help vulnerable customers affects everyone... as also mentioned on the course, you could say we're all vulnerable and therefore should treat everyone with kindness thats the first place to start.

Jo B · 23 Apr 2025
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Response: Jo, thank you for taking the time to leave such detailed and positive feedback. I am so pleased you enjoyed the course and took a lot away from the session.

Session was really clear and engaging. I learnt a lot that I can implement not only at work but in my day to day life and also be in a stronger position to support my team.

Dexter I · 27 Mar 2025
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Response: Dexter, thank you for leaving such positive feedback. I am so pleased you found the course engaging and useful for both personal and professional conversations.