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Supporting Vulnerable Customers Reviews

Isabella G, 28 Oct 2025

The trainer was enthusiastic in the subject area of customer handling
Response : Isabella thanks for your comments and I trust you found the course of value.

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Joseph M, 24 Oct 2025

I feel that having completed the course, i now have additional tools that will help be deliver training and coaching in my role as a Training, Quality and Performance Coach.
Response : Thank you Joseph for taking the time to leave feedback. It's great to hear that you now feel you have the additional tools to help within your job role.

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Kelly R, 23 Oct 2025

The session was delivered in a way which suited my learning style. It was very informative and great that we had booklets and additional information to refer to. Helen was clearly very knowledgeable in the vulnerable customer area and was really goo that she had used her own experiences and that of her son as examples.
Response : Thank you Kelly for the great feedback. It's reassuring to know the course matched your learning style and that it was informative for you.

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Oliver E, 17 Oct 2025

brilliant course, I now feel more equipped to have those difficult conversations with vulnerable customers
Response : Thanks Oliver for the feedback and it's great to know you now feel more equipped for these conversations.

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Jo O, 17 Oct 2025

Put the training into practice today when calling a vulnerable customer to assist them, came so much more naturally on how to navigate the call after the training. Signpost resources pages are an excellent idea thank you!
Response : Jo, thank you for sharing this and I'm so pleased to hear that it came more naturally for you during the call. It's also good to know that the signposting resource will be helpful for you.

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Alan M, 10 Oct 2025

I liked the way Helen kept the group engaged and the workbook exercises and group discussions were really affective. Really great session
Response : Alan, I am so pleased you enjoyed the session and thank you for your positive comments.

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Gemma H, 15 Aug 2025

I really enjoy the training provided by Helen, i have done 2 full courses and a refresher. All i have gained new information a tools to help with my job. Helen takes time to listen, provides information and also makes it fun.
Response : Gemma, thank you for your positive feedback and kind words. I am so glad you have enjoyed the training courses and that you feel you've gained some new information and useful tools.

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Puneet P, 14 Aug 2025

This was the best training session I have attended. It was interacting and made me think about a lot of things I was doing wrong when having certain conversations.
Response : Puneet, thank you so much for your positive feedback. I am really pleased you enjoyed the training and that you took a lot away from it to use in your conversations.

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Rose B, 14 Aug 2025

Honestly, I think Helen is an incredible trainer. She is great at keeping people engaged without making things feel awkward. I feel like there was no point I was growing bored, I absorbed everything she said. Really really impressive!
Response : Thank you for your kind words and positive feedback Rose. I am so pleased you enjoyed the training.

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David H, 14 Aug 2025

Very good day
Response : Thank you for your positive feedback, David. I'm very pleased you enjoyed the training.

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