Supporting Vulnerable Customers Reviews

Brilliant course, eye opening, thought provoking, and balanced with fun too! Helen is so knowledgeable, really engaging, and has so many real life examples. Thank you so much!

Helen was brilliant and really engaging, a thoroughly enjoyable course

Helen was fantastic, extremely knowledgeable and really informative without overwhelming us. It felt like discussions happened naturally and we learnt so much for the session which we can now take away and put into practice to better help our customers who need us the most. Thank you Helen!

Helen was really engaging and clearly passionate about the subject, which in turn got everyone excited about it. We came up with loads of good ideas for the company and strategies we can implement in day-to-day life when encountering vulnerable customers. Helen also made it fun - the time passed so quickly! Would definitely recommend to teams that deal with customers, or even those that don't, as it's such an eye-opening subject. Thanks Helen :)

Helen was really engaging and knowledgable, making the subject relevant and informative. I learnt so many valuable skills and tools to help our vulnerable customers. These customers are not just a tick box exercise, we must prioritise their emotional needs and focus on establishing what information is relevant in order we can support the customer. Thank you Helen, the best training I've had in a long while :)

Very engaging and interesting course. I enjoyed the breakout rooms to discuss options with peers, very beneficial and I will take a lot of information away from this course.

I will commit to properly identifying vulnerable people and to improve my communication based on the helpful information provided by this course.

through this session, I can easily identify customers who are potentially vulnerable. I will be more extra careful in handling this type of customer and do not assume in any situation. Thanks Helen and Jasbinder!

very helpful to recognise vulnerable customer, I've realise that there are many today is very productive and more learnings

Helen was so engaging and knowledgeable in delivering this course. She had answers for every question we had and her warmth while giving support definitely helped make what is a tough subject better to learn about. I feel better equipped to help customers now. Thank you so much Helen!