Supporting Vulnerable Customers Reviews

The passion that Helen has is so infectious, it really made me want to learn, share experiences and learn more. I came out the session and asked my manager if i could attend one of Helens full days sessions as i really felt there was so much more we could have learnt had the session been full day.

Helen was fantastic, extremely passionate and knowledgeable from a personal perspective as well as professional. She was very engaging and encouraged participation and although a lot of the material is what I currently use day to day, Helen had an interesting way of seeing things from different and unusual perspectives and gave a lot of food for thought. Really enjoyed the course and would definitely recommend more colleagues attend in the future. I also liked the touch of having fidget thingies on the desk.

Helen was a very engaging trainer who is clearly very passionate about the subject. She brought her enthusiasm to the day and managed to cover lots of ground in a short space of time (half day). I would definitely recommend Helen and/or have her back in the future for another session!

Great session, any questions were easily answered.

really enjoyed the session and feel i gained a valuable insight into how i deal with vunerable customers

A very valuable Course which provided clear guidance in how to deal with this difficult topic.

The training was well organized and very helpful. I believe this should be made mandatory based on the present statistics relating to Mental Health & Suicide related deaths

The course was delivered very well with lots of useful information

None

Although I deal with vulnerable customers a lot, I found this session very useful and it has given me some additional tools and a better understanding which will be very useful.