Attendees particularly value Helen’s expert, compassionate use of personal experience to make vulnerable-customer issues relatable and memorable. They describe sessions as interactive, thoughtfully structured and engaging, combining practical examples, discussions, workbook exercises and useful signposting resources. Her FCA knowledge, empathy and ability to answer questions help participants explore difficult conversations with confidence. Reviewers say they leave with concrete tools, improved awareness and approaches they can apply immediately in customer-facing and wider workplace roles.
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Showing 281–290 of 386 reviews
Helen made the training interesting and was very helpful, giving advice on individual questions and scenarios.
Response: Thank you Rebecca for your feedback and I'm pleased to hear that you found the course interesting and helpful.