Showing 271–280 of 379 reviews
The course was good overall I just felt there was a lot of information and it felt a bit much for one day. Personally I found the information on suicide too in depth - our staff are not aiming to be counsellors or samaritans and I don't think it's fair they should be expected to deal with these situations. Sometimes a little information is a dangerous thing.
Response: Thank you Janet for your feedback and comments. I understand that there was a lot of information shared during the day and that some of it can be upsetting and overwhelming. Vulnerability is a very broad and deep topic to cover. I'm sorry to hear that you felt some aspects of the course were too in-depth. Whilst it's important to support people who are facing difficult experiences, I understand that this can be a distressing part of customer service. I hope you took away some other key points from the course that will help you with your customer conversations.
Wonderful training, so polite, professional and supportive. Would highly recommend to anyone.
Response: Thank you Jessica for your kind comments. It's great to know that you felt supported throughout the course. Thank you too for your participation in all the discussions.
I found the course very useful and interesting. i have taken many points on board about how i will deal with and support vulnerable customers going forward. Thank you very much.
Response: You're very welcome Lucia and thank you for your feedback. It's encouraging to hear that you have taken so many points on board that will help you with your customer conversations.
Helen was really engaging and i enjoyed the sessions we had and feel like i have learnt a lot that i can apply to my role at work
Response: Thank you Molly for your comments and for your participation in the discussions. It's great to hear that you have taken lots away from the course to apply in your job role.
Helen presented an amazing training session to us, I was able to broaden my understanding of vulnerability and put this into practise in my day to day job. I have found the training very useful and will definitely apply this
Helen made the training interesting and was very helpful, giving advice on individual questions and scenarios.
Response: Thank you Rebecca for your feedback and I'm pleased to hear that you found the course interesting and helpful.