Supporting Vulnerable Customers reviews

4.9 (381 reviews)
AI summary of reviews

Attendees particularly value Helen’s expert, compassionate use of personal experience to make vulnerable-customer issues relatable and memorable. They describe sessions as interactive, thoughtfully structured and engaging, combining practical examples, discussions, workbook exercises and useful signposting resources. Her FCA knowledge, empathy and ability to answer questions help participants explore difficult conversations with confidence. Reviewers say they leave with concrete tools, improved awareness and approaches they can apply immediately in customer-facing and wider workplace roles.

Expert facilitationPractical resourcesInteractive learning

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Showing 261–270 of 386 reviews

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“

Brilliant course, learnt a lot more than I expected and I will definitely utilise my new knowledge and skills both in my job role and in social situations in general. The course was engaging and I remained interested and focused throughout the day due to the different activities and level of interactivity. Thanks again Helen.

Beth D · 28 May 2021
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Response: You're very welcome Becky and thank you for your kind comments. I'm delighted to hear that you enjoyed the course and took so much away from it.

“

Helen was absolutely amazing, she put us all at ease and made sure everyone got their chance to speak and engage in any team discussions. She clearly has lots of knowledge and has given me so much more insight now into customers and also vulnerability in my day to day life. I really enjoyed it and would 10/10 recommend. Thank you Helen!

Amy W · 28 May 2021
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Response: Thank you Amy for your lovely feedback and for your participation in the discussions and activities. It's great to hear that you enjoyed the course and have gained more insight and knowledge on supporting vulnerable customers.

“

The training was very insightful and varied. It kept everybody engaged and was very interactive.

Philippa W · 28 May 2021
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Response: Thank you Philippa for your feedback. It's great to hear you enjoyed the course and found it insightful. Thanks too for your participation in the discussions.

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Really beneficial

Charlotte K · 27 May 2021
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Response: Thanks Charlotte. I'm pleased to hear you found the course so beneficial. Thank you for attending and your participation in the discussions.

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I thoroughly enjoyed the course today and would highly recommend it. I have picked up some really good tips on how to identify a vulnerable customer and their needs. thank you

Julie S · 26 May 2021
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Response: Thank you Julie for your comments and I'm pleased to hear that you have taken away some really good tips to help you identify and support your vulnerable customers.

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Excellent course with lots of participation for everyone involved.

Rob B · 26 May 2021
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Response: Rob, thanks for your feedback and delighted to hear you enjoyed the course and found it interactive.

“

Thank you so much. The training was well led, very engaging and gave me a much better understanding of vulnerable customers.

Jonathan D · 26 May 2021
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Response: You're very welcome Jonathan and thank you for your feedback. I'm pleased to hear that you found the course engaging and you now have a better understanding of customers who may be vulnerable.

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Helen was brilliant in the way she presented it and the examples she used. I really really enjoyed the course and it was good to have an open discussion on vulnerability and put my ideas forward aswell as hearing others.

jordan b · 26 May 2021
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Response: Thank you Jordan for your lovely comments. As a trainer it's always encouraging to hear you enjoyed the course and discussions. Thank you for all your participation.

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Really good engaging training session

Natalie M · 26 May 2021
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Response: Thanks Natalie for your feedback. I'm pleased to hear you enjoyed the training course.

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Overall a great session with a fantastic trainer who was easy to communicate with.

Amanda M · 26 May 2021
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Response: Thank you Amanda for your kind comments. It's great to hear you enjoyed the course.