Supporting Vulnerable Customers Reviews

Overall it was good and was interesting, would have enjoyed more interaction groups

Informative

Good course - encouraged you to look more closely at how you would interact with vulnerable customers. Found it engaging. The workbooks were excellent. The twiddle toys provided were a great idea! Good ice breaker. The only thing I found a bit jarring was when we were invited to think of some ideas as to what would make a consumer more vulnerable/upset - was when 'menopause' was given as a reason. Think that this is a bit derogatory. As a takeaway from this course for me personally as someone who tends to over talk, which can sometimes make a difficult situation worse - never underestimate the power of silence during a difficult call!

It was good to attend the course. Learned & acknowledged from other team members what queries/questions they had and how they dealt with.

This was training by way of informal discussion which was unusual but I thought it was useful and engaging. Ultimately the key two points for me are active listening and asking the right questions.

It was a good refresher course.

The course underlined a lot of things that I already knew but so much new information and practical useable ways of dealing with customers and situations that we regularly encounter. I def feel more empowered to deal with vulnerable customers

thank you Helen - informative, relevant and interesting course. worthwhile taking time out to reflect on practice.

Helen was really knowledgeable and passionate about her work and gave a really good insight of how many different types of customers can be vulnerable and may need support

The material doesn’t really relate to my job role too much as my customer conversations are usually too short to build a rapport. I’ve had similar training in the past in my counselling courses, it’s a good refresher for these skills in life. Thank you