Peta V, 25 Jul 2024
The course underlined a lot of things that I already knew but so much new information and practical useable ways of dealing with customers and situations that we regularly encounter. I def feel more empowered to deal with vulnerable customersResponse : Peta, thank you for taking the time to leave feedback. I am so glad you feel more empowered to manage vulnerable customer conversations.
Janet W, 26 Jul 2023
thank you Helen - informative, relevant and interesting course. worthwhile taking time out to reflect on practice.Response : Janet, thank you for taking the time to leave such positive feedback. I am so pleased you found the course informative and interesting.
Clare S, 07 Jul 2023
Overall good content, good info which can be used in real work scenarios. To add value: handing out the pack prior to meeting so we had chance to read and have questions ready and would have been able to particpate more in the session and been a bit more engaging.Response : Clare, thank you for taking the time to leave feedback, your comments are appreciated. We are sorry you didn’t receive your pack prior to the course. These are sent out to our contact within your organisation for distribution to delegates a week in advance to allow you to prepare. This has highlighted a need for us to double check that delegates have received the information we send, so thank you for bringing this to our attention. I am glad you found the course content and information useful.
Daniel C, 07 Jul 2023
Helen was really knowledgeable and passionate about her work and gave a really good insight of how many different types of customers can be vulnerable and may need supportResponse : Thank you for taking the time to leave feedback, Daniel, I really appreciate your comments.
Lucy P, 07 Jul 2023
The material doesn’t really relate to my job role too much as my customer conversations are usually too short to build a rapport. I’ve had similar training in the past in my counselling courses, it’s a good refresher for these skills in life. Thank youResponse : Lucy, thank you for taking the time to leave feedback. I am glad if the course has provided a refresher of these skills and may be of use in the future.
lizette t, 05 May 2023
This was all information I already knew.Response : Lizette, thank you for taking the time to leave feedback, it is much appreciated.
melissa h, 04 May 2023
It was very helpful to understand passengers and to now think differently. If a customer seems rude or angry they could just be nervous so it helps with how to deal with more difficult calls. There were a few things that were suggested which just isn't possible in our role but still good to be mindful of it for future.Response : Thank you for your feedback Melissa. I am pleased that the course has provided some understanding in helping to deal with more difficult calls.
Nadia G, 04 May 2023
It was interesting as have a better understanding on different types of vulnerable customers and help to understand their needs as each customer are different.Response : Thank you for taking the time to leave feedback, Nadia. I am glad the course provided a greater understanding of individual customer needs.
Mohamed G, 03 May 2023
Helen was a great trainer, providing lots of great insightResponse : Thank you for your positive feedback, I am pleased the course provided valuable insight.
Edward E, 28 Mar 2023
Great course would be great to have more real life cases to be able to understand different mixtures of vulnerabilities.Response : Thank you Ed for your feedback and for the suggestion of more real life cases which I'll take forward.