amber G, 16 Jan 2023
Certain departments would find this more beneficial than others. Claims based departments actively support vulnerable customers on a daily basis already, therefore some of the course was more of a refresher. we feel there would have been more interactions and discussion in person rather than via teams.Response : Thank you for your comments Amber. I understand this may have been a refresher for some delegates which helps to keep vulnerable customers at the front of mind. I'll pass your feedback on the in-person delivery back to your management for future courses.
Richard H, 20 Dec 2022
There is a good balance of trainer information and group participation. A 3 hour course even with a break is quite long for some people. Perhaps slightly shorter summing up periods after breakout groups would help to shorten the overall time.Response : Thank you Richard for your feedback. It can often be difficult to gauge the right length for these courses, so I appreciate your comments and will take them on board for future courses.
Hayley W, 07 Dec 2022
Helen was great, she made the training a safe space to learn and share, providing a comfortable environment to deal with a distressing topic, thank youResponse : Hayley, thank you for your kind comments. The topics we covered can be difficult and uncomfortable to talk about, so it's good to know you felt safe and comfortable during the training. Thank you too for all your participation in the discussions.
Alice D, 15 Jun 2022
Helen came across as extremely knowledgeable and passionate. She was able to get the group to engage in really thought provoking discussions and share their own experiences and ideas.Response : Alice, thank you for your feedback. It's been great to work with you and share my knowledge in supporting customers. I'm pleased that you found it engaging and thought-provoking.
Marc H, 21 May 2022
A very helpful course with a really good trainer!Response : Marc, thank you for your comments. It's great to hear that the course was helpful for you. Thanks too for your participation in the discussions.
Kevin E, 28 Jun 2021
Helen is an excellent trainer and clear and concise with the information she provided. I thought the course was more self-reflection and what we can do to control ourselves in dealing with vulnerable customers. As we are the company chasing for payment, unless the customer tells us they are vulnerable, we are limited in what we can do, but feel more confident after the course to use what what discussedResponse : Kevin, thank you for your kind feedback. It's great to hear you feel more confident about customer conversations now and have taken some key tools away with you.
Haydn S, 01 Jun 2021
Great day! the content was very helpful.Response : Haydn, thank you for your feedback and great to hear you found the course helpful.
Rebecca H, 18 May 2021
Helen made the training interesting and was very helpful, giving advice on individual questions and scenarios.Response : Thank you Rebecca for your feedback and I'm pleased to hear that you found the course interesting and helpful.
Angela C, 24 Jul 2024
Craig P, 30 Aug 2023