Supporting Vulnerable Customers Reviews

Helen was great and informative and interacted with the group displaying great knowledge and practices which can be used in our sector of work

Very informative and helped me to reflect on myslef and how I could do better for my customers and colleagues alike.

great session, thank you so much for the resources and the detailed information! very helpful :)

The course was engaging and educational. You could tell that Helen had a real passion for what she taught.

Helens passion about her work is so clear, genuinely felt like I learnt a lot and took a lot away from this course today. The world needs more people like Helen!

Very in-depth course and I feel confident in the support we can offer to our customers based on the knowledge learned today. Great training and would definitely recommend.

Very passionate delivery of a very important subject. Kept the course engaging and interesting throughout.

I absolutely loved the course and I found it valuable to my role. It was very engaging and went into depth on what Vulnerabilty is and what it means. I have learnt how to use phrases like “how would you like me to help you?” And thinking the customer may just want to chat, so being available and giving them my attention. Thank you!

Helen was attentive to both neurotypical and neurodiverse people, passionate about her subject making it personal and engaging

The overall course content made me release the work I need to do improve my emotional intelligence, so I can better understand our customers concerns.