Supporting Vulnerable Customers reviews

4.9 (381 reviews)
AI summary of reviews

Attendees particularly value Helen’s expert, compassionate use of personal experience to make vulnerable-customer issues relatable and memorable. They describe sessions as interactive, thoughtfully structured and engaging, combining practical examples, discussions, workbook exercises and useful signposting resources. Her FCA knowledge, empathy and ability to answer questions help participants explore difficult conversations with confidence. Reviewers say they leave with concrete tools, improved awareness and approaches they can apply immediately in customer-facing and wider workplace roles.

Expert facilitationPractical resourcesInteractive learning

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Showing 121–130 of 386 reviews

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“

The training was well organized and very helpful. I believe this should be made mandatory based on the present statistics relating to Mental Health & Suicide related deaths

Linette N · 08 Jul 2024
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Response: Linette, thank you for your positive feedback on the training course. I am so pleased you found it helpful.

“

The course was delivered very well with lots of useful information

Hannah G · 10 Jun 2024
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Response: Hannah, thank you for your positive feedback. I am glad you came away from the course with lots of useful information.

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None

Ace T · 06 Jun 2024
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Although I deal with vulnerable customers a lot, I found this session very useful and it has given me some additional tools and a better understanding which will be very useful.

Gwen L · 06 Jun 2024
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Response: Thank you for your positive feedback Gwen. I am so pleased you found the course useful.

“

A very useful and well presented course, lots of engagement which I consider key in this type of training to keep the delegates involved.

Paul T · 30 May 2024
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Response: Thank you for your positive feedback Paul. I am so pleased you found the course useful and engaging.

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Very informative course, good to have a refresh on what I learnt from the last course

Janet H · 29 May 2024
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Response: Thank you for your positive feedback Janet, I am so pleased you found the course informative and that it provided a useful refresher.

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really useful tips when dealing with a vulnerable customer and I mentioned during the course that this training should also be given to other staff who may have dealings with these customers so they know the best way to deal with them.

Alison B · 21 May 2024
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Response: Alison, thank you for taking the time to leave feedback and for your positive comments. I am so glad you found the tips for supporting vulnerable customers useful.

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A very informative and thorough course which covered a number of topics useful to my day to day work

Alice P · 13 May 2024
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Response: Thank you for your positive feedback, Alice. I am so glad you found the course useful for your day to day work.

“

Great course, great validation for our team and also some new tips and skills to take moving forward. Helen was so lovely and delivered the course in a very gentle way, which suited our team.

Lorraine G · 10 May 2024
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Response: Lorraine, thank you for your positive and detailed feedback. I am so pleased you enjoyed the course and gained some new tips and skills.

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Excellent course and Helen is a wonderful compassionate trainer. Will highly recommend x

Valerie F · 09 May 2024
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Response: Thank you for your positive feedback and recommendation, Valerie. I am glad you enjoyed the course.