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Supporting Vulnerable Customers Reviews
Becky F, 23 Mar 2023
A fascinating course - super helpful and engaging.Response : Becky, thank you for taking the time to leave your feedback. It's great to know you found the course helpful and engaging.
Hannah M, 17 Mar 2023
This course was a big eye opener and has made me more aware of how many people are struggling in the world and to be as empathetic as possible to all of our customers. Helen was superb and gave excellent advice on how to communicate with vulnerable customers- have taken lots of notes and tips that I will use going forwardResponse : Thank you Hannah for the great feedback. I'm pleased to hear that the course has been an eye-opener and you've taken lots away to help with your customer conversations.
Stephen R, 26 Feb 2023
A well worthwhile course for anybody who needs to understand the importance of a business's Vulnerable Customer policy and how to put this into practise when dealing with customers. All organisations need to cater for Vulnerable Customers in the modern environment and Helen's course does this in a non threatening and safe environment navigating you through this complex subject in an interesting and stimulating way.Response : Thank you Stephen for taking the time to provide feedback. It's great to hear you found the course interesting and a safe environment. I completely agree that all organisations need to be catering for vulnerable customers!
Laura W, 10 Feb 2023
I found the course to be very interesting and eye opening. Helen clearly is very dedicated to supporting vulnerable people and helping others develop how they can support vulnerable people and because Helen was so passionate about the subject matter it was easier to take the information in, it never felt like a lecture or standard work presentation and we had lots of discussions and overall it was much more engaging.Response : Thank you Laura for taking the time to leave this feedback. It's great to hear you found the course interesting and engaging.
Janice F, 16 Jan 2023
Very good course and learnt a lot that I will take forward within my role.Response : Thank you Janice for your feedback and that's great to hear the course will help you in your job role.
amber G, 16 Jan 2023
Certain departments would find this more beneficial than others. Claims based departments actively support vulnerable customers on a daily basis already, therefore some of the course was more of a refresher. we feel there would have been more interactions and discussion in person rather than via teams.Response : Thank you for your comments Amber. I understand this may have been a refresher for some delegates which helps to keep vulnerable customers at the front of mind. I'll pass your feedback on the in-person delivery back to your management for future courses.
Nick O, 03 Jan 2023
Excellent trainer - kept the whole group engaged for the full two daysResponse : Nick, thank you for taking the time to leave this feedback. It's great to hear you found the course engaging.
Simra M, 21 Dec 2022
The course was brilliant and Helen was amazing! I really believe it will help me with difficult conversations and vulnerable customers and it has given me the right skills and confidence.Response : Simra, thank you for your kind comments. It's great to hear that the course will help you with difficult conversations and vulnerable customers and has increased your confidence.
Daniela B, 20 Dec 2022
Very nice training, engaging and helpful. Thank you!Response : Daneila, thank you for taking the time to share your feedback. It's great to hear you enjoyed the course and found it engaging.
Christopher D, 20 Dec 2022
A useful and engaging course that is clear to understand and easy to utilize is the work environment. The trainer appeared very knowledgable and positive even when talking about sensitive situations. The introduction of personal information of the trainer allowed me to learn deeper and hear first hand accounts of the best way to handle vulnerable customers. Would recommend to anyone looking to learn to support and supply the best assistance possible.Response : Christopher, thank you for your feedback. I'm pleased to hear you found the course useful and engaging, especially with the personal information I shared. Thank you too for the recommendation. All the best.