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Supporting Vulnerable Customers Reviews
amber G, 16 Jan 2023
Certain departments would find this more beneficial than others. Claims based departments actively support vulnerable customers on a daily basis already, therefore some of the course was more of a refresher. we feel there would have been more interactions and discussion in person rather than via teams.Response : Thank you for your comments Amber. I understand this may have been a refresher for some delegates which helps to keep vulnerable customers at the front of mind. I'll pass your feedback on the in-person delivery back to your management for future courses.
Nick O, 03 Jan 2023
Excellent trainer - kept the whole group engaged for the full two daysResponse : Nick, thank you for taking the time to leave this feedback. It's great to hear you found the course engaging.
Simra M, 21 Dec 2022
The course was brilliant and Helen was amazing! I really believe it will help me with difficult conversations and vulnerable customers and it has given me the right skills and confidence.Response : Simra, thank you for your kind comments. It's great to hear that the course will help you with difficult conversations and vulnerable customers and has increased your confidence.
Daniela B, 20 Dec 2022
Very nice training, engaging and helpful. Thank you!Response : Daneila, thank you for taking the time to share your feedback. It's great to hear you enjoyed the course and found it engaging.
Christopher D, 20 Dec 2022
A useful and engaging course that is clear to understand and easy to utilize is the work environment. The trainer appeared very knowledgable and positive even when talking about sensitive situations. The introduction of personal information of the trainer allowed me to learn deeper and hear first hand accounts of the best way to handle vulnerable customers. Would recommend to anyone looking to learn to support and supply the best assistance possible.Response : Christopher, thank you for your feedback. I'm pleased to hear you found the course useful and engaging, especially with the personal information I shared. Thank you too for the recommendation. All the best.
Richard H, 20 Dec 2022
There is a good balance of trainer information and group participation. A 3 hour course even with a break is quite long for some people. Perhaps slightly shorter summing up periods after breakout groups would help to shorten the overall time.Response : Thank you Richard for your feedback. It can often be difficult to gauge the right length for these courses, so I appreciate your comments and will take them on board for future courses.
Janet S, 19 Dec 2022
The best course I have every attended in over 40 years of workResponse : Wow, thank you Janet. That's incredible and humbling to hear. Thank you for all your participation in the course and discussions. Wishing you all the best with your vulnerable customer conversations.
Michelle C, 19 Dec 2022
Thoroughly enjoyed the training. Helen was very informative and personable. There was enough involvement from us, but it did not feel forced. I particularly liked that when I disclosed my ADHD, Helen helped me to look at work arounds such as making it look like I am giving eye contact etc (which I struggle doing). 10/10, thanks HelenResponse : Thank you Michelle for your kind comments . I am so pleased to know you enjoyed the course, found it informative and safe to share your personal situation.
Hayley W, 07 Dec 2022
Helen was great, she made the training a safe space to learn and share, providing a comfortable environment to deal with a distressing topic, thank youResponse : Hayley, thank you for your kind comments. The topics we covered can be difficult and uncomfortable to talk about, so it's good to know you felt safe and comfortable during the training. Thank you too for all your participation in the discussions.
Hannah R, 15 Jun 2022
Helen is a brilliant trainer. Her personable nature and genuine willingness to support vulnerable customers shines through, giving delegates the assurance that they're learning from someone who actually cares and wants to make a difference.Response : Thank you Hannah for your kind comments. It's been a pleasure to work with you and your teams over the past year and support the great work you're doing in helping customers.