Supporting Vulnerable Customers reviews

4.9 (374 reviews)
AI summary of reviews

Attendees particularly value Helen’s expert, compassionate use of personal experience to make vulnerable-customer issues relatable and memorable. They describe sessions as interactive, thoughtfully structured and engaging, combining practical examples, discussions, workbook exercises and useful signposting resources. Her FCA knowledge, empathy and ability to answer questions help participants explore difficult conversations with confidence. Reviewers say they leave with concrete tools, improved awareness and approaches they can apply immediately in customer-facing and wider workplace roles.

Expert facilitationPractical resourcesInteractive learning

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Very interesting and engaging course. Helen was clearly passionate and knowledgeable about the topic.

Tracy R · 14 Oct 2023
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Response: Thank you for leaving such positive feedback Tracy. I am pleased you found the course interesting and engaging.

Helen was an amazing trainer when she completed our training day ! Very knowledgable and passionate about the training helen delivered with a great range of strategies and resources.

marni p · 12 Oct 2023
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Response: Marni, thank you for taking the time to leave such positive feedback. I am so glad you enjoyed the course.

Great session, thank you

Julie H · 11 Oct 2023
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Response: Thank you for your positive feedback Julie, it is much appreciated.

This was a very well put together course which was also very interesting.

C J · 09 Oct 2023
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Response: Thank you for taking the time to leave feedback, Carol. I am pleased you found the course interesting and well put together.

Today was very informative and productive for myself and everyone else I feel. Definitely a confidence booster moving forward. Helen made the day very relaxed and I was engaged from start to finish! Thanks.

Steve G · 13 Sep 2023
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Response: Steve, thank you for taking the time to leave such positive feedback. I am so pleased you found the course informative and engaging and that it helped to boost your confidence.

The training was very informative and was delivered in a friendly manner; many topics to think about, understanding of the therminology "a vulnarable customer" and how to deal in such situations. Nice balance of theory and practice. Thank you, Helen!

Maia T · 13 Sep 2023
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Response: Thank you for taking the time to leave such positive feedback Maia. I am so glad you found the course informative.

It was very informative! I feel more confident in speaking with customers who may be showing signs of or experiencing vulnerability. I also feel a lot more confident in knowing what to do with the information that the customers provide me and know where to signpost them if necessary. Helen answered any queries I had and I would recommend her to anyone!

Phoebe G · 07 Sep 2023
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Response: Thank you for your detailed and positive feedback Phoebe, it is much appreciated. I am very pleased that you feel more confident in speaking with vulnerable customers and with where to signpost if necessary.

The course was great, I feel like I learned so much but what made it even nicer was that Helen shared her own personal experiences so I feel like we connected with her on a deeper level and what she was saying had come from experience. She was so lovely and inviting! I came away from the course with so much more knowledge. Thank you

Lauren N · 07 Sep 2023
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Response: Lauren, thank you for taking the time to leave such detailed and positive feedback. I am so pleased you enjoyed the course and that you gained more knowledge as a result.

Helen was great. It was a lot of information and was very glad to have some break time to take away and reflect. Very happy with what I learnt today.

Holly D · 07 Sep 2023
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Response: Thank you for your positive feedback Holly. We do cover a lot of information in the time but I'm glad you were happy with the course.

Gained a lot of knowledge from this. happy to have done it with Helen who was so lovely. Thanks again.

jess s · 07 Sep 2023
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Response: Jess, thank you for your kind comments. I am so pleased you gained a lot of knowledge from the course.