Showing 181–190 of 386 reviews
great session, thank you so much for the resources and the detailed information! very helpful :)
Response: Thank for very much for taking the time to leave feedback, Saba. I am very glad you enjoyed the session and found the information helpful.
The course was engaging and educational. You could tell that Helen had a real passion for what she taught.
Response: Joshua, thank you very much for your feedback, I am so glad you found the course engaging and educational.
Helens passion about her work is so clear, genuinely felt like I learnt a lot and took a lot away from this course today. The world needs more people like Helen!
Response: Saffron, thank you for your kind comments. I am so pleased you feel that you learnt a lot from the course.
Very in-depth course and I feel confident in the support we can offer to our customers based on the knowledge learned today. Great training and would definitely recommend.
Response: Vanessa, thank you very much for your feedback and recommendation, it is much appreciated.
Very passionate delivery of a very important subject. Kept the course engaging and interesting throughout.
Response: Scott, thank you for taking the time to leave feedback. I am so glad you found the course engaging and interesting.
I absolutely loved the course and I found it valuable to my role. It was very engaging and went into depth on what Vulnerabilty is and what it means. I have learnt how to use phrases like “how would you like me to help you?” And thinking the customer may just want to chat, so being available and giving them my attention. Thank you!
Response: Jessica, thank you for taking the time to leave such positive and detailed feedback. I am so pleased you enjoyed the course and found it valuable to your role.
Helen was attentive to both neurotypical and neurodiverse people, passionate about her subject making it personal and engaging
Response: Thank you for your positive feedback Daniel. I am so glad you enjoyed the course.
The overall course content made me release the work I need to do improve my emotional intelligence, so I can better understand our customers concerns.
Response: Thank you for taking the time to leave such positive feedback, Kelvin, it is much appreciated.
Helen was really knowledgeable and passionate about her work and gave a really good insight of how many different types of customers can be vulnerable and may need support
Response: Thank you for taking the time to leave feedback, Daniel, I really appreciate your comments.
The material doesn’t really relate to my job role too much as my customer conversations are usually too short to build a rapport. I’ve had similar training in the past in my counselling courses, it’s a good refresher for these skills in life. Thank you
Response: Lucy, thank you for taking the time to leave feedback. I am glad if the course has provided a refresher of these skills and may be of use in the future.