Showing 181–190 of 379 reviews
I absolutely loved the course and I found it valuable to my role. It was very engaging and went into depth on what Vulnerabilty is and what it means. I have learnt how to use phrases like “how would you like me to help you?” And thinking the customer may just want to chat, so being available and giving them my attention. Thank you!
Response: Jessica, thank you for taking the time to leave such positive and detailed feedback. I am so pleased you enjoyed the course and found it valuable to your role.
Helen was attentive to both neurotypical and neurodiverse people, passionate about her subject making it personal and engaging
Response: Thank you for your positive feedback Daniel. I am so glad you enjoyed the course.
The overall course content made me release the work I need to do improve my emotional intelligence, so I can better understand our customers concerns.
Response: Thank you for taking the time to leave such positive feedback, Kelvin, it is much appreciated.
Helen was really knowledgeable and passionate about her work and gave a really good insight of how many different types of customers can be vulnerable and may need support
Response: Thank you for taking the time to leave feedback, Daniel, I really appreciate your comments.
The material doesn’t really relate to my job role too much as my customer conversations are usually too short to build a rapport. I’ve had similar training in the past in my counselling courses, it’s a good refresher for these skills in life. Thank you
Response: Lucy, thank you for taking the time to leave feedback. I am glad if the course has provided a refresher of these skills and may be of use in the future.
Overall good content, good info which can be used in real work scenarios. To add value: handing out the pack prior to meeting so we had chance to read and have questions ready and would have been able to particpate more in the session and been a bit more engaging.
Response: Clare, thank you for taking the time to leave feedback, your comments are appreciated. We are sorry you didn’t receive your pack prior to the course. These are sent out to our contact within your organisation for distribution to delegates a week in advance to allow you to prepare. This has highlighted a need for us to double check that delegates have received the information we send, so thank you for bringing this to our attention. I am glad you found the course content and information useful.
Another great course from Helen. Thank You :)
Response: Thank you for taking the time to leave feedback, Karen. I am so glad you enjoyed the course.
Great course enjoyed it learnt alot
Response: Thank you for your positive comments, Sharron. I am so glad you feel like you learnt a lot from the course.
very interesting
Response: Thank you for taking the time to leave such positive feedback, Sharron. I'm glad you found the course interesting.
The course was very beneficial in highlighting how its crucial to think out side the box and and looking at things with fresh eyes every time you are dealing with a client.
Response: Martin, thank you for taking the time to leave such positive feedback, I am glad you found the course beneficial.