Supporting Vulnerable Customers reviews

4.9 (381 reviews)
AI summary of reviews

Attendees particularly value Helen’s expert, compassionate use of personal experience to make vulnerable-customer issues relatable and memorable. They describe sessions as interactive, thoughtfully structured and engaging, combining practical examples, discussions, workbook exercises and useful signposting resources. Her FCA knowledge, empathy and ability to answer questions help participants explore difficult conversations with confidence. Reviewers say they leave with concrete tools, improved awareness and approaches they can apply immediately in customer-facing and wider workplace roles.

Expert facilitationPractical resourcesInteractive learning

Generated from recent reviews; may not reflect every review

Showing 201–210 of 386 reviews

Sort by
“

Thanks!

Ferhan A · 03 May 2023
Helpful review?YesNo
Report review

Response: Thank you for taking the time to leave feedback, Ferhan.

“

Helen was a great trainer, providing lots of great insight

Mohamed G · 03 May 2023
Helpful review?YesNo
Report review

Response: Thank you for your positive feedback, I am pleased the course provided valuable insight.

“

Thanks Helen, found the course very thought provoking, insightful and helpful for my day to day job!

Callum H · 31 Mar 2023
Helpful review?YesNo
Report review

Response: Callum, thanks for taking the time to leave feedback and I'm pleased you found the course thought-provoking and helpful.

“

Thank you for making me aware of the importance of identifying and addressing vulnerable customers. This new knowledge will encourage me to improve customer experience on our platform.

Franklyn I · 30 Mar 2023
Helpful review?YesNo
Report review

Response: Thank you Franklyn for the feedback. It's great for me to know that this new knowledge will encourage improved customer experiences on your platform.

“

Helen has been a great host and has kept me very engaged. Learnt a lot and excited to put it to my day to day work life.

George C · 29 Mar 2023
Helpful review?YesNo
Report review

Response: Thank you George for your great feedback and I'm delighted to hear you're excited to put what you learnt into action!

“

Helen was extremely knowledgable and provided lots of thought provoking facts and experiences that can be applied in a professional and personal manner. I genuinely feel better equipped to do my job better

Jake R · 29 Mar 2023
Helpful review?YesNo
Report review

Response: Jake, thank you for taking the time to leave this feedback and it's great to hear you now feel better equipped in your job.

“

Lovely lady and great course I would do it again

Ross L · 29 Mar 2023
Helpful review?YesNo
Report review

Response: Thank you Ross for your kind comments and pleased to hear you enjoyed the course.

“

Great course would be great to have more real life cases to be able to understand different mixtures of vulnerabilities.

Edward E · 28 Mar 2023
Helpful review?YesNo
Report review

Response: Thank you Ed for your feedback and for the suggestion of more real life cases which I'll take forward.

“

Great course, I learnt a lot! Thank you!

Katie C · 27 Mar 2023
Helpful review?YesNo
Report review

Response: Thank you Katie for the feedback and I'm so pleased you learnt a lot from the session.

“

Helen was great presenting our course today on dealing with vulnerable customers. The thought and consideration she has in delivering these was brilliant, bringing fidget toys in for those of us that suffer with attention based brains was a stroke of genius.

Adam C · 24 Mar 2023
Helpful review?YesNo
Report review

Response: Adam thanks for your great feedback. Thanks too for your contribution to the rich discussions and it's good to know the fidget toys were helpful.