Showing 191–200 of 379 reviews
The session with Helen was excellent. All delegates provided excellent feedback. We were all a little sceptical about how the training would work over Zoom, but no issues; it was like having Helen in the room with us. Helen used skills (letting the group openly discuss internal issues) that benefited staff, and we loved the action plan given at the end of the day. We couldn't recommend the training highly enough.
Response: Maria, thank you for taking the time to leave such positive and detailed feedback. I am so glad you feel that the training worked well and that it's been beneficial for the team. I really appreciate your comments and recommendation.
This was all information I already knew.
Response: Lizette, thank you for taking the time to leave feedback, it is much appreciated.
It was very helpful to understand passengers and to now think differently. If a customer seems rude or angry they could just be nervous so it helps with how to deal with more difficult calls. There were a few things that were suggested which just isn't possible in our role but still good to be mindful of it for future.
Response: Thank you for your feedback Melissa. I am pleased that the course has provided some understanding in helping to deal with more difficult calls.
It was interesting as have a better understanding on different types of vulnerable customers and help to understand their needs as each customer are different.
Response: Thank you for taking the time to leave feedback, Nadia. I am glad the course provided a greater understanding of individual customer needs.
Really helpful for professional and personal life, thank you!
Response: Jess, thank you for your positive comments, I am glad you found the course so helpful on both a professional and personal level.
Thanks!
Response: Thank you for taking the time to leave feedback, Ferhan.
Helen was a great trainer, providing lots of great insight
Response: Thank you for your positive feedback, I am pleased the course provided valuable insight.
Thanks Helen, found the course very thought provoking, insightful and helpful for my day to day job!
Response: Callum, thanks for taking the time to leave feedback and I'm pleased you found the course thought-provoking and helpful.
Thank you for making me aware of the importance of identifying and addressing vulnerable customers. This new knowledge will encourage me to improve customer experience on our platform.
Response: Thank you Franklyn for the feedback. It's great for me to know that this new knowledge will encourage improved customer experiences on your platform.
Helen has been a great host and has kept me very engaged. Learnt a lot and excited to put it to my day to day work life.
Response: Thank you George for your great feedback and I'm delighted to hear you're excited to put what you learnt into action!