Showing 191–200 of 386 reviews
Overall good content, good info which can be used in real work scenarios. To add value: handing out the pack prior to meeting so we had chance to read and have questions ready and would have been able to particpate more in the session and been a bit more engaging.
Response: Clare, thank you for taking the time to leave feedback, your comments are appreciated. We are sorry you didn’t receive your pack prior to the course. These are sent out to our contact within your organisation for distribution to delegates a week in advance to allow you to prepare. This has highlighted a need for us to double check that delegates have received the information we send, so thank you for bringing this to our attention. I am glad you found the course content and information useful.
Another great course from Helen. Thank You :)
Response: Thank you for taking the time to leave feedback, Karen. I am so glad you enjoyed the course.
Great course enjoyed it learnt alot
Response: Thank you for your positive comments, Sharron. I am so glad you feel like you learnt a lot from the course.
very interesting
Response: Thank you for taking the time to leave such positive feedback, Sharron. I'm glad you found the course interesting.
The course was very beneficial in highlighting how its crucial to think out side the box and and looking at things with fresh eyes every time you are dealing with a client.
Response: Martin, thank you for taking the time to leave such positive feedback, I am glad you found the course beneficial.
The session with Helen was excellent. All delegates provided excellent feedback. We were all a little sceptical about how the training would work over Zoom, but no issues; it was like having Helen in the room with us. Helen used skills (letting the group openly discuss internal issues) that benefited staff, and we loved the action plan given at the end of the day. We couldn't recommend the training highly enough.
Response: Maria, thank you for taking the time to leave such positive and detailed feedback. I am so glad you feel that the training worked well and that it's been beneficial for the team. I really appreciate your comments and recommendation.
This was all information I already knew.
Response: Lizette, thank you for taking the time to leave feedback, it is much appreciated.
It was very helpful to understand passengers and to now think differently. If a customer seems rude or angry they could just be nervous so it helps with how to deal with more difficult calls. There were a few things that were suggested which just isn't possible in our role but still good to be mindful of it for future.
Response: Thank you for your feedback Melissa. I am pleased that the course has provided some understanding in helping to deal with more difficult calls.
It was interesting as have a better understanding on different types of vulnerable customers and help to understand their needs as each customer are different.
Response: Thank you for taking the time to leave feedback, Nadia. I am glad the course provided a greater understanding of individual customer needs.
Really helpful for professional and personal life, thank you!
Response: Jess, thank you for your positive comments, I am glad you found the course so helpful on both a professional and personal level.